HR-110: Hiring and Retaining a Stellar Staff

Learn what motivates your employees and how you can harness that knowledge to develop a practice that retains high performing employees. Understand the elements of managing individuals' needs and establishing policies and procedures to mitigate conflict within your practice. Identify hidden agendas within conflict situations and discover fallback positions. Understand the communication skills essential to build rapport and gather information in the resolution process. Learn how to develop processes and procedures to build collaboration and develop relationships among team members.Thur. @ 8:30am

HR-112: Effective Communication Techniques

Rosemarie Nelson, MS, Principal for MGMA Health Care Consulting Group, shares her best tips for clear, effective communication with your colleagues and staff. Learn the best ways to say what you mean and mean what you say, run effective meetings, and maintain control in difficult conversations. Thur. @ 1:15pm

HR-113: Staff Benchmarks: Right-Sizing and Keeping Your Best Staff

There are different ways to evaluate staffing in your practice. We'll review benchmarks from various sources that will help you reach the optimal staffing levels. Compensating your valued staff based on benchmark data will also benefit your practice in ways you may not be aware of. We'll address staff salaries and benefits for clinical and administrative staff. Fri. @ 10:15am