Users' Conference 2008
July 29 - August 1
Burlington, VT
Course Tracks
Courses and Descriptions for Track:
Streamline Your Workflow
Time Saving Partner Tips
Maximize the productivity of your office with time-saving tips and Partner pointers. Learn little-known shortcuts to help streamline your daily operations. Discover the benefits of Partner features you may not be using. This course will also review some of the best Partner pointers to save you time and increase the efficiency of your office. Work smarter to meet the high expectations of your patients. Wed. 1:00 p.m.
Get to Know the Smart Report Suite srs
Put the powerful Smart Report Suite (srs) to work for your practice. You will review the report categories within srs that can assist your office with clinical, billing, and practice management tasks. Learn how to select, run, and restrict data for a report. Find out how to select the destination and output format of the report. With Partner Version 9.2007, you can view attractive and easy to read reports directly from your computer screen and print them in color or black and white. You can also export them in PDF and Excel formats. Wed. 8:30 a.m.
Honing Your Scheduling Skills with sam
PCC's robust scheduling module (sam) can work wonders for your office. Learn how to find ideal appointment times, schedule multiple patients at once, utilize the three scheduler views, and generate scheduling reports. Whether you want a refresher on sam or just want a better understanding of the complexities of this program, this class will help you develop and hone your scheduling skills. Thurs. 1:00 p.m.
Configuring the Scheduler
By the end of this course, you'll be able to predict upcoming blocking needs for your office, and then modify your provider's work schedule and blocking files accordingly. Find out how the provider's work files, monthly calendar, and blocking files all come together in order to fully utilize your provider's time. This class is for anyone who maintains provider work schedules. Thurs. 2:45 p.m.
Word Processing with OpenOffice
Discover the basics of word processing using OpenOffice. OpenOffice is free software that has many of the capabilities of the Microsoft Office Suite. Use it at work or home, and download it from the Web to your PC of choice. In this class, we'll be working with the word processing function. You will learn to create and save documents, cut and paste text, format text and page layout, and more. Use these skills to create personalized letters, forms and other documents your office uses every day. Wed. 1:00 p.m.
Tracking Important Trends Using srs and Spreadsheets
See important trends in your practice's revenue, deposits, and visit volume using srs reports and spreadsheets. You'll learn how to export srs reports from Partner to spreadsheets in OpenOffice, sort the data by year, quarter, provider, or insurance group. You will be able to provide managing physicians with the summary data they need in easy to read spreadsheets and graphs. This class will benefit those who have a good handle on srs and are ready to use advanced spreadsheet functions for historical data tracking, graphing, and detailed analysis. Wed. 9:45 a.m.
Finding Your Way on the Web
The Internet is full of information. In fact, there is so much information at your disposal that it is often difficult to find what you are looking for. In this class, we'll show you how to quickly and easily find the information you seek. Wed. 1:00 p.m.
Making a Molehill out of a Mountain: Disaster Planning and Recovery
Let's face it, technology is imperfect and disasters happen. Join a member of PCC's Technical Solutions Team and learn how to be prepared for the worst so your practice can be at its best! In this class, we'll talk about different types of technological catastrophes and create plans and procedures to avoid them. We'll have an interactive discussion about data back up techniques and ideas on functioning if your Partner server is "out for the count." Don't let a disaster catch your office by surprise. With proper planning, the most dreaded scenarios can be a molehill and not a mountain. Wed. 9:45 a.m.
The Next Generation of srs Reports
Partner's Smart Report Suite (srs) has undergone many changes over the past year. New features in Partner Version 9.2007 dramatically improved the usability, compatibility, and appearance of your reports. You can now export reports in PDF and Excel formats, print them in color or black-and-white, email them as attachments and retrieve them using a graphical email program like SquirrelMail, a free email program provided by PCC. Even more srs updates are right around the corner and include a new, intuitive organization that will make srs reports easier to find. Get a sneak peek at these new categories and see a number of new reports that are coming your way. Learn about these exciting new features and how they can benefit your office. Wed. 11:00 a.m.
New Billing Features in Partner
Find out about new billing features in Partner that will put an end to tedious and time consuming billing tasks in your office while helping to reduce your A/R. A substantial re-write of Partner's Post Insurance Payments (pip) program includes exciting changes for the next Partner release such as auto-posting of electronic remittance advice (ERA), progress tracking on lengthy EOBs, and tracking allowables, or contractual fee schedules for various insurance companies. In this class, you will preview changes that are coming to your office right around the corner in Partner Version 6.2008. Wed. 8:30 a.m.
System Administration
Learn the duties and responsibilities involved in caring for your Partner network. Understand the importance of keeping your equipment clean, doing occasional shutdowns, managing user accounts, managing backups, and preventive care. Learn how to make your individual workstations more secure by implementing malicious software protection, safer Web browsing tools, and safer graphical e-mail. Discuss options for securely connecting to your Partner Server from home. Wed. 8:30 a.m.
Creating an HR Manual
Managing the human resources aspects of a pediatric practice can be daunting. A comprehensive employee manual is a business essential that helps to set expectations, provide job descriptions, clarify benefits, and shape the culture of your practice. In this class, you'll work with a template you can make your own by adding practice-specific information and tailoring the content to the meet the needs of your practice. Thurs. 1:00 p.m.
Stump the Experts
PCC experts come prepared to answer your toughest questions about Partner, PCC EHR, hardware, the business of pediatrics, and more. A member from each of our teams at PCC will come to represent our expertise in their area: Software Support, Technical Solutions, Electronic Data Interchange, Development, Design, and Pediatric Solutions Team. Come prepared for our knowledgeable panel with your most pressing problems and challenging questions. Wed. 2:45 p.m.
How to Resolve Claim Rejections Like a Pro
There are many reasons your insurance claim can be denied. This class will show you how to adeptly respond to denials. Learn who to call when a claim is denied and how to use ECS reports. You will review batch logs, submission reports, and bad claim reports, while learning how to interpret each of these in order to fix and resubmit claims. Wed. 9:45 a.m.
Marketing Your Practice
Marketing your practice is imperative for either a new practice or to maintain the viability of an existing practice. Where are your future patients coming from? Develop a marketing strategy to ensure future success, attract a changing demographic, and increase the local visibility of your practice. Thurs. 10:15 a.m.
Training New Employees
How do you train a new employee on PCC's Partner software? What additional training is needed for a new front desk staff-person, biller, nurse or provider? Having properly trained staff is essential to the success of your practice. This course will discuss training outlines for different roles in an office and introduce the many training resources that PCC provides. Wed. 2:45 p.m.
