PCC Receives KLAS Award for Highest Scores Ever

(Winooski, VT) — Physician's Computer Company (PCC) is once again proud to receive some of the highest scores awarded by the industry-leading research firm KLAS Enterprises (www.klasresearch.com). PCC's Pediatric Partner practice management software scored 96.70 (out of 100) in KLAS' July 2010 rankings, getting the highest score in the Practice Management category and one of the highest scores in any category. For the last five years, PCC has consistently scored over 95 in the overall rankings, including earning the High Scorer Award in 2005. The award is given to the vendor with the highest overall score in its decade of provider rankings, with a high degree of confidence.

PCC also earned the highest overall score by any company in any category in the 2009 KLAS year-end report of health care information technology (HIT) vendors. This marks the fourth year in a row that PCC has received higher scores than all other HIT vendors in the report.

With an overall score of 98.90, PCC ranked first in the Ambulatory Billing and Scheduling Specialty Market Segment (2-5 Physicians) of the 2009 Best in KLAS Top 20 Report. For its software capabilities and support services, PCC scored a perfect 9 of a possible 9, the highest Performance Indicator result recorded in the survey, with 100% of PCC clients interviewed saying they would buy again if they had the choice.

"We are very happy with PCC Partner PM,” wrote one respondent in the KLAS survey in April 2010. “Our physicians love this product. We could not be any more pleased with how it has worked for us since day one. The best thing about it is that it is very pediatric specific. PCC knows our specific needs because of our specialty, and that has been a huge help to us.”

“We are very impressed with PCC as a company and how they treat their clients," wrote another respondent in June 2010. "In business these days, especially in medicine, it is difficult to have a conversation that makes the second party feel recognized and listened to. PCC does this over the phone with us each and every time. It is remarkable. Most businesses today say that they will treat their future customers this way over the phone, but very few companies actually live up to that standard. PCC must have an incredible screening program for their new hires because each person who we have spoken with treats us like family.”

"PCC's top placement with KLAS is well-deserved," said Jill Stoller, M.D. of Chestnut Ridge Pediatric Associates, New Jersey, who disclosed that she participated in the KLAS research survey in 2006. "CRPA researched long and hard before choosing PCC in 2005. PCC's Partner software functions as its own person, clearly allowing us to practice more efficiently. PCC also has incredible support. I don't think there is any other company out there that comes close to providing the type of software and support PCC does."

Mary Vanheck, office manager of Forest Hills Pediatric Associates, Michigan, was not at all surprised at PCC's High Score award. "PCC's support is the best! It really sets them apart. With our last software company, we would have to wait a week or more for a response to a question or a problem we were having. With PCC, we get what we need the day we call, and everyone you talk with is so friendly and helpful. Plus, if PCC's software doesn't do something we need it to do, we just ask and their development team makes the changes for us!"

"The KLAS report has become an annual highlight for PCC," said Chip Hart, head of Pediatric Solutions at PCC. "Years ago, we made the conscious decision to focus on the needs of our customers, not our market share. That decision is paying off and KLAS helps us measure our success. The pride our techs, trainers, and developers take in working with our customers is so important to our company culture. We really appreciate the insight our customers' comments provide to us--you can imagine what hearing of our KLAS award does for our support department."

"KLAS applauds PCC, whose clients report on their continued success at meeting the challenges of today's health care environment" said Barbara Comeau, Independent Research Director for KLAS. "PCC's commitment to their customers is evident as they continue to raise the bar for the industry to meet the needs of today's pediatric practices."

The KLAS rankings, published each year since 1996 (2010 KLAS Enterprises, LLC. All rights reserved), are the only rankings of health information technology vendors that are based on the direct and extensive input of health care providers across North America. KLAS takes into account many aspects of a vendor's performance, from software and support services to training, pricing, the timeliness of implementation, and myriad other issues.

This is PCC's sixth year participating in the study.

About PCC -- Founded in 1983, PCC specializes in helping pediatric offices concentrate on taking care of their patients. Our Guaranteed Support 24/7 policy sets us apart in the industry. PCC sells, installs, and supports their computer software and networks. We also offer training and consulting on a wide variety of practice management topics.

PCC recently released an electronic health record. Click here to learn more about PCC EHR or, call our sales team at 800-722-7708.