What exactly IS managed care? Diane Rosen On Sun, 17 Aug 1997 17:12:35 -0400 (EDT) writes: >In a message dated 97-08-17 11:57:08 EDT, (Dogwood >Ridge) >writes: > >> It was at lunch that I found out that all this time it >> was the speaker phone on hold to an insurance company. I somehow >had >> missed the timed interruptions to the music that stated "your call >is >> important to us, please hold, calls will be answered in the order >that >they >> are received....." How do you handle these referral calls- I >don't think >> that I refer that much but I sometimes need these wise >subspecialist's >> help. > >A common occurrance in our office. We have a full time employee who >handles >insurance, referrals, billing questions and collections. She spends >many >hours listening to the music on hold, and messages about how our call >is >important to them (if it was really important, why don't you pick up >the >phone and talk to me?) While on hold, she usually takes care of >paperwork >that doesn't require a phone call. Of course, she's not available to >talk to >parents about other problems during this time, so she always has lots >of >voice-mail messages to listen to. The more managed care patients we >get, the >more time is wasted doing this. I'd love to hear some suggestions. > >Moshe Adler, MD > > >group. >"http://www.pcc.com/lists/"; >"unsubscribe" >