Erica GreenwoodSoftware Designer and Maria HornSenior ConsultantPCC

Award-Winning Service

In a fast-paced pediatric practice, you need immediate answers to your questions, and problems resolved correctly the first time. We understand. Our service and support outperform all our competitors, year after year. It’s what we’re known for.

When you’re a PCC customer, you’re family. Our award-winning customer service is rooted in the value we place on our relationship with you. We get to know the ins and outs of your practice, we recognize your voice on the phone, and we travel to your office on more than one occasion. We help you create a system that works for your practice, tirelessly and around the clock if that’s what it takes. With PCC, you receive first-rate service, always, at no extra cost to you.

This approach is evidenced in our high rankings by KLAS Enterprises year after year. KLAS helps healthcare providers make informed technology decisions by reporting accurate, honest, and impartial vendor performance data. Below is an excerpt from a 2015 report by Jonathan Christensen, Strategic Operations Director at KLAS Enterprises:

“PCC customers gave PCC a nearly perfect score (8.7 out of 9) for support. Customers lauded the fast response times, knowledgeable staff, and customer-specific recommendations: ‘Customer service is what PCC does best. They are prompt, they know how my office works, and they can make helpful suggestions that are specific to me.’ ” 1

Personalized support

When you call, we give you the answer that’s right for your practice and the attention you deserve. Our staff comes to your office, meets your practice, and knows you by name. Our clients enjoy long-term working relationships with PCC.

Guaranteed help when you need it most

Our round-the-clock emergency support team is always available, 24 hours a day, 7 days a week, 365 days a year.

Peace of mind with all-inclusive pricing

You can contact our client support team as often as you need to, without the worry of additional costs. Everything is included in one price, giving you the peace of mind you need to focus on what you care about most: providing excellent pediatric care to your patients.

A smooth transition to PCC

When you choose PCC, we work closely with you and your staff to ensure a smooth start. We commit to the success of your practice by providing the helping hand you need as you transition to the PCC experience.

Our guided go-live process is personalized and includes onsite training, documentation, web labs, and implementation, all supported by a dedicated New Client Implementation Specialist. We guarantee that your data is retained and secure, and that your practice is trained and ready to go. This high level of support helps your office move through the implementation at the pace that’s right for you.

Ongoing service for long-term success

PCC will always be there by your side. With complete IT, network infrastructure and hardware support — day and night — you’ll be up and running when patients walk through the door. Free server upgrades and personalized training for new employees will give you the confidence you need to work smoothly and efficiently. Our national PCC community will also be there for you, through our online peer-based discussions and at our annual PCC Users’ Conference. It’s an integrated system of exceptional support that’s designed for long-term success.

Our goal is to provide the same kind of personal service you give to your patients. Whatever you need, PCC will be there.

“Thank you all for the great quality time you spent with all of us so that our transition from our old system to new went very smoothly-the staff seemed confident in what they were doing and I know it is just going to get better each day.  You all are awesome and just wanted to thank you again.  Come back and visit anytime!”

– Donelle Holle, RN, Fort Wayne Pediatrics, Fort Wayne, Indiana

[1] Excerpts from “New Leaders in the Small Practice Market: Ambulatory EMR Performance 2015 (1-10 Physicians), March 2015.” © 2015 KLAS Enterprises, LLC. All rights reserved.