Your billing office needs comprehensive, flexible billing software, capable of managing the specific needs of a busy pediatric practice. Partner delivers superior billing and collection tools, including e-bill and electronic claim submission capabilities; drill-down collection tools; automated claim status updating; and real-time, accurate patient account records. With Partner, you can monitor all aspects of your transactions and maintain a healthy cash flow.
Reduce Accounts Receivable
Partner's billing and collection tools are designed to automate those large tasks made difficult by your volume and to allow you to focus on your real collection problems.
Best of all, Partner's electronic patient statements (ebills) and free electronic claims (ecs) options have proven their ability to save you time and reduce your A/R. In fact, the average PCC client has an A/R that is 50% below the national average.
- Dramatically boost your collection success rate and enjoy improved staff morale with PCC's electronic patient billing and free electronic claim submission options. Eliminate one of the most labor-intensive aspects of your practice's operations: the posting, filing and mailing of personal bills and insurance claims.
- Verify insurance eligibility status before your patients come in. You'll know which accounts require updated insurance information and be able to collect accurate copay amounts for that day's visit. You can view eligibility status in a single report for patients scheduled for today (or tomorrow), or view the eligibility status on the individual account.
- Customize your encounter forms to dramatically reduce the number of clerical and clinical errors that you need to catch before you submit claims to insurers. Use your customized forms to highlight those owing you money and to provide patients with clear, detailed time of service receipts when they leave your office.
- Minimize claim rejection by having HIPAA-compliant Partner inspect claims right on your system. Identify and correct common errors, such as missing ID numbers or birthdates and bad addresses before you send your claims.
- Keep track of the progress of your claims, via constant electronic summary and acceptance reports e-mailed to you. These reports are consistent for all insurance companies and they are archived for your future reference.
- Create personalized messages on each statement when you use ebills, or if you use datamailers or plain paper statements.
- Take advantage of Partner's flexible cycle-billing option for improved cash flow.
Obtain Detailed Collection Information
Take a close look at some of Partner's unique features, such as truly accurate aging and drill-down collection tools.
- Automatically bill patients for uncovered procedures before they leave the office. Configure Partner to know exactly which procedures are covered, not covered, capitated, automatically adjusted, etc., for each insurance company. No more waiting 30 to 90 days for an EOB before you start billing the patient, and no more excuses for not collecting money at TOS!
- Consistently take all steps necessary to collect payment due, especially at the time of service. Partner tracks budget plans, identifies people who owe you large amounts of money and those who have owed you for a long time. You can generate an endless variety of personalized collection letters, overdue notices, and budget letters with coupons. Partner even automatically updates the patient history to indicate when each letter has been generated.
- Avoid billing mistakes that happen when patients switch insurance companies. Partner's dates of coverage and complete insurance history assure that charges automatically go to the current primary insurance company for payment. When payment is received, Partner automatically assigns the next insurance company, based on coverage dates, so your secondary claims are just as easy as your primary claims.
- Automatically send bills and recall notices to the right place! Family-based billing distinguishes between "bill to" and "lives with" addresses so bills go to the guarantor account (the address of the person with financial responsibility), while other notices about patient care are sent to the custodial account (address of the location where the patient lives).
- Track upcoming collection events by setting reminders for yourself or staff. You can set a reminder to follow up on a promised insurance payment next week or a missed budget payment from one of your families. To-do messages will be in your recipient's e-mail box each morning as they come due.
Track Claim and Personal Bill Status
Partner updates each account history with the claim status of any charge submitted electronically through PCC. Immediately determine whether the insurance company has received a claim and, if so, whether there were any problems. You can remedy problems quickly so you can get paid without delay.
- Use online, searchable, reports to keep you completely informed about the status of your claims, deciding which claims must print to paper (so you can batch-print secondary and other non-electronic claims), and regenerating—at the touch of a button—all unpaid claims for a particular insurance company and time frame.
- Automatically track the date of each family's last service, insurance payment, personal payment, and last bill from you. Partner provides the ability to monitor budget amounts and overdue accounts, holds individual bills until chosen dates, and presents a detailed aging breakdown.
- Immediately identify how much someone owes you and why. Partner's vigilant account history reports match payments to procedures and identify who paid you, how much, when, and how much is due, eliminating guesswork and wasted time.
True Multi-User Functionality
Rely on Partner's database to update instantly and know that work done in the office or from home is immediately available to everyone else.
- Your bills will go out correctly, even if a new patient address was updated moments before they are generated.
- Update your coverage rules for an insurance company and Partner immediately adjusts the coverage for each new visit.
- Never overwrite or delete notes because of lack of space. Partner provides virtually unlimited collection notes for each family and patient.
- Update your patient records by using the electronic biller's reports that query the U.S. Postal Service database for updated zip codes and correct addresses when patients move.
- Flag families or patients with various billing labels, such as Budget Plan, Collections, or Cash Only.
- Easily track multiple last names, alternate phone numbers, and other items of your choice. Partner can be customized to store data specific to your office needs.
