Prepare to breathe a collective sigh of relief in the front office. You'll find that every element of Partner's design is specifically suited for the over-worked, under-resourced pediatric practice. With Partner's ease of use and unique configurability, your front office staff will appreciate the time saved and logical program flow for scheduling, referrals, patient check-in, and patient check-out.
Pediatric Scheduling has Never Been this Easy
Your front office will appreciate the ease with which they can schedule patients while maintaining balanced schedules for your providers. Partner's scheduling software features the familiar look of an appointment book, and offers the configurability to make scheduling in a pediatric office easy and efficient.
- Give your providers the times they require in your appointment book. Partner's scheduler allows you to identify different visit reasons and to set up—in advance—how much time to give "Dr. Fast" and "Dr. Slow" for each visit. No more guesswork when scheduling Dr. Slow's sick visits; Partner knows it's 20 minutes, not 10 or 15, and offers you the appropriate slots.
- Please your families by making appointments for multiple family members as convenient as possible. Partner can easily make back-to-back appointments for siblings seeing the same or different providers.
- Build same-day appointment blocks into your schedule so you'll have time when you need it. Accommodate the reality of recheck or last minute sick visits by telling Partner to block out future times for them. The scheduler will free up these blocks a day or two, or even a week or two, in advance. Adjust your blocking automatically by season or provider availability.
Make Your Check-In Process Really Count
Let Partner lead you through vital steps often overlooked during the check-in process. Verifying guarantor and insurance information and collecting expected copays are critical to getting paid for the work you do. PCC provides you with tools that follow the natural flow of checking in a patient to make sure you are making this process really count toward improving your practice's financial health.
- Follow Partner's logical check-in process to quickly capture and update insurance information—the first step in ensuring you get paid for today's visit.
- Always find your patients and eliminate duplicates. Successfully navigate through the maze of diverse family situations that present themselves at your front desk. Find patients by birth date, address, phone number, last check number, or insurance ID number. Multiple or hyphenated last names are no longer a problem.
- View a list of patients expected to be seen today.
- Review eligibility status for patients coming in that day, and for tomorrow. You'll know which accounts require updated insurance information, and you'll be able to collect accurate copay amounts for that day's visit.
Make your Check-Out Process Work with Your Office Flow
You'll be able to confidently collect payment at time of service—for today's visit and for any past due balances. You can send your patients home with handouts, school forms, referral letters, and receipts quickly and easily, before the patient leaves the office. With Partner as your guide, you'll improve your service to patients, and your bottom line, without hindering your office flow.
- Work interactively with a list of expected patients when posting charges. PCC clients that post at TOS have an A/R that is 30% lower on average than those who don't.
- Check out patients in seconds while virtually eliminating coding and other clerical errors. Partner's customizable charge-posting screens can conform to your practice patterns, presenting you with the most likely/common procedures and diagnoses for the patient's visit. A few keystrokes enter diagnosis codes, procedure codes, copayment amounts, and even automatically adjust off appropriate procedures. No more memorization of codes, or having to consult the coding books to find the procedure or diagnosis!
- Use Partner's customizable encounter forms to highlight the important information that you need at the front desk, such as how much each patient owes you, insurance company coverage changes, special billing or collection notes, aged balances, and expected copays.
- Access insurance coverage notes, including patient insurance representative contact information, lab and pharmacy information, and covered procedure information instantly.
- Collect complete and accurate payment at time of service. Partner automatically calculates today's balance, by adding previous personal balances (including old copays), today's copay, and any uncovered procedures. Print an easy-to-read TOS receipt with a detailed breakdown of today's charges and balances.
- Use Partner to generate school and immunization forms, gym or work excuse letters, and extra copies of HCFA forms. Any document that your office prints more than once should come out of the computer.
Master the Paperwork of Referrals
Streamline the referral process in your office by consolidating referral data in Partner. You'll master your referral paperwork from insurance company paperwork to generating patient instructions and tracking patient referrals.
- Stop copying patient charts for transfers or referrals! Generate an organized patient problem list and visit history at the touch of a button.
- Master the paperwork of referrals and keep a watchful eye on the referral process. Streamline the referral process by consolidating referral data, completing paperwork for insurance companies, printing instructions for patients, and providing statistical reports that monitor referral patterns and the effectiveness of your referral process.
- Generate referral instructions for patients, such as how to contact specialists or find their offices. You can also use Partner's thorough database to complete insurance company paperwork.
