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Timely Expert Service
Simply put, our knowledgeable support team answers your call in a timely and friendly manner. It is shocking how many medical software companies can't say that!
PCC provides expert guaranteed support assistance 24 hours a day, 7 days a week, 365 days a year. We're on a first-name basis with most of our customers and we go above and beyond to help you when challenges arise and to make sure your system runs smoothly. Our unique money-backed guarantee ensures timely response to all your support inquiries.
Support in 4 hours or less - Guaranteed!
Most customer calls to our toll-free support line are answered directly by a support technician who can gather information from you and either solve or begin the process of solving your reported problem right away. If you call and need to leave a message, or if we do not begin working on your support issue right away, PCC will call you back within four hours (shorter response times are available for an upcharge). We know that timely response is valued by busy pediatric offices. If we don't meet your Guaranteed Response Time, we send you a check for $150!
Knowledgeable Technicians Go Above and Beyond
If you're sick of getting canned answers to your support questions and you want to talk to intelligent experts, PCC is for you! Our Vermont-based support technicians have varied backgrounds in computer science, pediatric coding, billing and accounting, medical office operations, and more. Calling our team is similar to the experience your patients get when they call your office and speak to a telephone nurse. We listen, think about your question, and respond with our best advice.
Ninety nine percent of PCC's customers are pediatric offices, so you don't have to tell us how to spell the newest vaccine you want to add to your system. And, we're happy to answer those "above and beyond" questions about how PCC reports can help you calculate the right price for the new vaccine or review the latest EDI data to find out if other practices are getting paid for it yet.