Rapid Response Team Member

PCC seeks people to join our customer care team as a full-time Rapid Response Team member.

Rapid Response Team members work in our customer care center and are responsible for answering client calls, entering and managing their service needs into our help desk software, and helping to solve their questions and problems. They also travel* to our client sites to assist with software configuration and training. This position requires technical aptitude and exceptional customer service and communication skills. Prior experience in the healthcare industry is desired, but not required.

*In order to keep our employees and families safe, PCC employees have been working from home during the COVID-19 pandemic. We are slowly opening our office and expect everyone to work onsite at our Winooski office in 2022. We currently offer employees a hybrid remote/in-office work option. We anticipate travel to client offices to begin next year.


As a Benefit Corporation, we place high value on client, employee and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks. Application deadline is September 24, 2021.

No phone calls please.

AA/EOE