Client Advocate

PCC seeks people to join our customer care team as a full-time Client Advocate.

Client Advocates work with PCC Clients located around the country. They enjoy actively engaging clients in regular communication to gain an understanding of the practice’s goals and ensure they are utilizing PCC’s programs and services that are available to assist in meeting them. Client Advocates foster a personal relationship with each client so they experience the value of a partnership with PCC. They share client findings and feedback with others at PCC to further PCC’s efforts to understand the needs of the pediatric medical office. They also travel* to client sites to assist with software configuration and training. Experience successfully managing a portfolio of accounts is a plus.

Ideal applicants for this position should have two or more years of experience providing exceptional customer service, a strong technical aptitude and an interest in healthcare IT.

*In order to keep our employees and families safe, PCC employees have been working from home during the COVID-19 pandemic. We are slowly opening our office and expect everyone to work onsite at our Winooski office in 2022. We currently offer employees a hybrid remote/in-office work option. We anticipate travel to client offices to begin next year.

As a Benefit Corporation, we place high value on client, employee and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks. Application deadline is September 24, 2021.

No phone calls please.