Client Advocate

PCC seeks a full-time Client Advocate to join our customer care team.

Client Advocates work with PCC Clients located around the country. They enjoy actively engaging clients in regular communication to gain an understanding of the practice’s goals and ensure they are utilizing PCC’s programs and services that are available to assist in meeting them. Client Advocates foster a personal relationship with each client so they experience the value of a partnership with PCC. They share client findings and feedback with others at PCC to further PCC’s efforts to understand the needs of the pediatric medical office. They also travel to client sites to assist with software configuration and training. Experience successfully managing a portfolio of accounts is a plus.

Ideal applicants for this position should have two or more years of experience providing exceptional customer service, a strong technical aptitude and an interest in healthcare IT. We are looking for employees to be onsite at our Winooski, Vermont office; this is an in-person, Vermont-based position.

As a Benefit Corporation, we place high value on client, employee and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks. Application deadline is October 9, 2022.

No phone calls please.