James Weidman, M.D.
Dr. James Weidman of James A Weidman AMC in California talks about how PCC has worked for his practice, specifically on the topics of:
Making the switch
Okay, my name is Jim Weidman. I’m a pediatrician in West Hills, California.
Well, we started with our Practice Management System a year and a half ago, and I’ve been using the EMR about a year.
I originally learned about PCC several years ago through two sources. One was seeing their stand and demo site at a couple of pediatric conferences that I went to. Also, it was very highly recommended on the practice management listserv that I enjoy being a part of that’s part of a subcommittee for the American Academy of Pediatrics – highly recommended. And I originally went with another practice management and EMR service that was highly unsatisfying. And I realized, having looked at PCC, that I really wanted to make that switch. And so, we did.
I would classify my overall experience with PCC as being satisfactory, and in some ways fun. But the most important thing is it just makes my life easier. And I can do things with PCC both here, and remotely that I never could do before. Part of my plan – it’s kind of my plan for my practice as much as anything else – is to utilize a practice management and electronic medical record system that I could engage with when I go home. So I can login from home remotely and do a lot of the billing, practice management, things like that I could never do before. That I can utilize from my cell phone, dipping into demographic data, dipping into charts and be able to, for example, manage my practice and manage phone calls and things like that at home, when I’m on the golf course, or if I’m out to dinner – I can pull out my phone, if I need to I can pull out my laptop, and still be available.
I’m not sure that PCC has changed the way I’ve been able to practice. What PCC has managed to allow me to do is utilize their systems, in some ways without changing what I’m doing but only improving things. In that way, I think it’s an add-on, it facilitates, it’s allowed me to go to electronic medical records without losing the specific kind of touches that I enjoyed before I – when I was on paper. As far as billing is concerned, it’s really made a big, big difference. In terms of reports, in terms of their support, but from the billing side.
Ok the implementation process with PCC couldn’t have gone smoother. And it was welcoming. I met certain personalities from PCC right away. And it was a delight to talk to them on the phone. It was a delight to meet them in person. They didn’t take anything for granted. And they allowed me to take nothing for granted. They answered all my questions. They held my hand. They didn’t assume I was some kind of ‘tech wizard’. They made the whole experience very engaging and fun and also didn’t waste a lot of my time.
The prior system that I had had a pretty adequate billing system – I was really not that unsatisfied, specifically with the billing system. But I knew I was going to convert to an integrated billing and electronic medical record. At first I used their electronic medical record and it was just awful. It was ugly to look at and it really did require me to learn code. And I was fully committed to trying to use it, but I was going home at night, basically feeling like I was the outsourced code writer and I didn’t like it at all. Three weeks after we went live, I just threw it away.
Well, I think just about anybody in my position – anybody in a small, medium or perhaps large practice should try PCC or at least give it a good look. There aren’t that many pediatric-specific practice management and electronic medical records systems. And among those, even before I started implementing PCC, I knew that that was the one I was going to use.