Posts by Courtney Edelson

Courtney Edelson is the Marketing Content Manager at PCC. She writes for the PCC Blog, and creates content to keep pediatricians up to date on important healthcare industry news and trends. In addition to being a lifelong writer, Courtney brings nearly a decade of healthcare practice management experience to her work.
Patients in waiting room at doctor's office. Mom sitting with baby and young daughter.

Focus on Customer Service To Make Your Practice Thrive

If you want to thrive in the business of pediatrics, it’s time to start thinking of your patients as customers. Not only will this improve their overall experience, it will also build long term loyalty to your practice.
shutterstock 381200725 - Stop Leaving Money on the Table: Increase Revenue with After Hours Appointments

8 Tips To Reduce Patient No-Shows

Patient no-shows are the bane of every medical office, and having strategies in place to reduce them is essential. Find ways to avoid them by trying these 8 tips.
ways that pediatricians underutilize their EHR

7 Ways You're Underutilizing Your EHR

Almost every pediatric practice uses an Electronic Health Record (EHR). But how many practices use their EHR to its full extent? How many practices are aware of and engage with all the features and functionality an EHR provides? Learn 7 ways you're underutilizing your EHR and how engaging more proactively will further the success of your practice.
female doctor sitting at her desk on the phone with a patient.

Patient Recall: Why You Need It and How to Start

Do you ever wonder if it is worth your time to focus on patient recalls? Do you get stuck on figuring out how to initiate the process? If this sounds familiar, you'll want to hear our tips.