• Personalized Support

Personalized Support

We outperform all of our competitors, year after year, with outstanding personal service and technical support from pediatric practice management and IT experts. It’s what we’re known for.

When you’re a PCC client, you’re family — and you receive first-rate service, always, at no extra cost to you. Our team of pediatric practice management experts will work tirelessly to help you create a system that works for you.

This approach is evidenced by PCC scoring an 8.5 out of 9 for quality of support by KLAS Enterprises for 2024. Looking at the 2024 report, 96% of customer respondents said PCC is a part of their long-term plans.

What it’s like to be a PCC practice

Our clients enjoy long-term working relationships with PCC. We become your partner, getting to know the ins and outs of your practice, recognizing your voice on the phone, and traveling to your office on more than one occasion. When you call, we give you the attention you deserve, and the answer that’s right for your practice. And all of this is included at no extra cost.

Data conversion and transition

When you choose PCC, we commit to the success of your practice by providing the helping hand you need as you transition to the PCC experience. Our guided go-live process is personalized and includes onsite training, documentation, web labs, and implementation, all supported by a dedicated New Client Implementation Specialist. We guarantee that your data is retained and secure, and that your practice is trained and ready to go. This high level of support helps your office move through the implementation at the pace that’s right for you.

Personalized training

We provide one-on-one and group remote training, weblabs, and a host of online resources to get you started, to train new employees, and to continuously keep your staff productive and up to date.

Ongoing technical support

PCC will always be there by your side. With complete IT, network infrastructure and hardware support — day and night — you’re always up and running when patients walk through the door.

Guaranteed help anytime

Our round-the-clock emergency support team is always available, 24 hours a day, 7 days a week, 365 days a year — at no additional cost to you.

Free server upgrades

Regular server upgrades are included with PCC. This safeguards the integrity of your network, the speed of your system, and the security of your data.

“PCC is a pediatric-specific company, so all EHR functionality is designed for a pediatric office, and new features are added every few months. We couldn’t be happier with the decision we made to sign with PCC.”

Physician, 2017 KLAS Research report