Costs and Limitations

PCC EHR is offered to pediatric practices as part of a comprehensive service plan paid for by a single monthly fee. This fee includes all features and modules of the software, including the patient portal, and all support services. Clients must sign a contract to engage the service. The standard contract term is three years. An early termination fee applies.

A small one-time fee applies to providers upon enrollment in Electronic Prescribing of Controlled Substances (EPCS) to cover the cost of the electronic token.

Some practical limitations may apply in certain circumstances. Most notably, the exchange of notes or transitions of care through the Direct transmission method. PCC EHR relies on a third-party provider, Updox, for this service. The exchange of data through this service is limited to the trust networks with whom Updox has an established connection. While this list grows steadily, some destination providers may not be available to you. Also, PCC EHR has limited abilities to search for subscribed Direct providers. In many cases, the recipient’s Direct address will need to be obtained independent of the software. Finally, we have found in practice that many providers do not have Direct accounts and are therefore unavailable for the exchange of data.

PCC EHR interacts with a database running on a server located in the client’s office. Medical practices with multiple offices will require superior data connections between the offices for optimal operation of the software. While the software will operate properly, clients could experience slow response times if the remote office lacks a business class data connection. Obtaining such a connection would yield third-party costs to the client.

Some features of PCC EHR require an active Internet connection. These include e-prescribing, Direct, patient portal administration, and immunization forecasting.

This Complete EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.