We’re not just your EHR vendor. We want to be your technology partner.
When you have a medical practice to run, it can be easy to overlook the health of the tools that make healthcare possible. From physician laptops to scanners for handouts and guest WiFi to bluetooth vaccine scanners, technology that makes healthcare easier can become a headache to maintain, upgrade, replace, and keep secure.
Whether you’re replacing old laptops or you’re searching for the best data security around, PCC clients enjoy the benefit of having a team of technical experts on hand to guide and support your technology decisions. Together, we’ll ensure that all of your data is protected, and that devices and systems work together for a better EHR experience.
Leave IT Hassles Behind
Local IT vendors can be expensive, and you might wait days or weeks to get an appointment that’s convenient for you. Whether you love your IT vendor or you’re looking for a different solution, PCC’s technical support team is ready to be your partner.
ER Support any time, any day, at no additional cost
We work in tandem with your local IT or other vendors
PCC believes that integrity across the board helps keep practices — and patients — safe.
Ongoing Technical Support
Issues sometimes happen just as patients are walking out the door or after hours, it’s why our experts are available 24 hours a day, 365 days a year to keep your your practice operating smoothly!
When the unexpected happens, there’s a dependable resource to call!
Patient Data is Safe and Always Accessible
We know that patient data is the most valuable asset at your pediatric practice – and we’ve created the necessary measures to keep it safe and secure.
PCC clients can rest easy and focus on treating their patients, knowing that their patient data is protected. Our technical support team focuses on the systems that protect your data inside and out of the EHR with regular checks — firewall management, systems updates, and much more — so that you don’t have to. We’re also here to help counsel you with the technical aspects of tasks such as HIPAA risk assessments.
Need your patient data in a hurry?
PCC never gatekeeps data that belongs to your practice. It’s available upon request — because it’s yours.
Preventative Care For Your Security and Systems
Our goal is to maintain the performance of your products, whether it’s a PCC-supplied server that’s brand-new or an old standby. Regardless of if your server is physically placed at your practice or located in the cloud, we know the importance of keeping it updated, and the importance of seamless set up when new devices are added to your practice.
Protects the integrity of your network
Keeps your network running fast
Ensures your data is secure
Our team works in the background to make sure that your security tools like firewalls, firmware, and vendor updates are running smoothly, so you can worry less about what devices and software to update and when. We keep our technical work transparent so that updates and repairs are non-disruptive to your practice.
Protected Access to Your Data
When you need to visit your schedule, check a chart, or write a note on the go, easy access to your patient data matters — but you don’t want just anyone to be able to do the same.
PCC EHR enables approved users to assign roles that restrict the actions of others with PHI. Systems like firewall management protect your system against outside users from accessing your internet or other information.
Can’t access your physical server or office? PCC helps deliver your patient data to you even in emergencies, so that you can always to do what you do best – see and treat patients.
In 2018, a ceiling collapsed in a New Jersey practice. With PCC’s assistance, the physicians were able to move their entire operation to another location in a matter of days, reducing the impact on patients.
Watchung Pedatircs, Warren, NJ