When you choose PCC, we’re with you every step of the way, from the decision-making process, to implementation, and beyond. We’ll help you practice better medicine, run a better business, and free up your time. We support you so you can focus on supporting your patients.
Take a look at our in-depth implementation process and compare the services offered.
Unlike other vendors who only seem to contact you for sales or support discussions, PCC’s implementation process provides the direct, supportive training and go-live assistance you need during the entire process.
Weeks 1 - 4
- Hardware audit
- Hardware install
- Data conversion
- Billing configuration
- Interface building
- Workflow creation
- Order configuration
Weeks 5 - 8
- Hardware configuration
- Data conversion
- Data review
- Interface configuration
- Protocol tweaking
- Table configuration
- Workflow testing
- Chart migration (from paper)
- Training
Weeks 9 - 12
- Workstation/printer configuration
- Final data conversion
- Elig/ERA completed
- Protocol review
- Workflows completed
- Chart migration (from paper)
- Remote training
Our implementation process supports you with the relevant set up, configuration and direction you need, while allowing you to proceed at your learning pace. How? Your Kick-Off meeting is a series of interactive training sessions over the course of two days that will set you on the right track as you begin training. Want to repeat a process or customize it for how your practice does business? With weekly implementation meetings over the 12 week training period, we’re here to help you whenever you have questions.
Implementation support doesn’t end once you’ve finished initial training. Practices, workflows, and healthcare decisions change when used in real-life office situations, so our implementation team will help you customize the EHR as you use it in real time. This supportive Go-Live process helps you practice what you learned in training to make sure it works the way you need it to for your patients. When you’re ready, you’ll say goodbye to your implementation team and hello to your Client Advocate and support team, who have your back for software requests, customization options, and problem-solving whenever you need it at no extra charge.
