Pediatric Solutions for Pediatricians
Bloom knew from the beginning that they wanted a pediatric EHR solution. When asked if choosing a pediatric solution is important for all pediatricians to consider, Dr. Schafer said, “Absolutely. One of the things that we were really not good at in our previous EHR was keeping track of preventative care visits, which is like the fundamental foundation on which we practice medicine. We had no good way of doing recall. I can’t tell you the number of times that a parent said to me, ‘I didn’t know there was a 15 month visit.’
“We didn’t have a good system by which we tracked our patients who weren’t coming in. Now, at the end of every single visit, I set a task. If they don’t schedule it at checkout, then the front desk moves the task to next month where they can call the family and say you need to come in.”
There are more pediatric-specific benefits too: “The last well visit pops up in the medical summary when you go to make an appointment,” explains Dr. Schafer. “Now, we can better track our ADHD kids who come in for their med checks and well visits.” She goes on to list other favorite pediatric features: immunization forecasting, growth charts, eRx.
“PCC cares about what we care about. It’s just little things that make our workflow easier, then of course just actually doing our job better.”
PCC’s regular software updates have helped Bloom handle many transitions, not least of which was the COVID-19 pandemic, which rocked practices across the country. The staff and physicians at Bloom now trade Snap Text notes with one another to create efficient notes, and they love being able to text their patients waiting outside that a room is ready for them.
While the many changes at Bloom Pediatrics, not to mention the ongoing nature of a pandemic, have presented unique challenges, Dr. Schafer isn’t worried about slowing down any time soon: “We’re not settling down, we’re just getting ramped up.”
Dr. Schafer knows the future is uncertain, but she has many goals for Bloom’s future, including a move to a larger location and winning a “Dashy” award at next year’s User’s Conference, an award for outstanding improvements in the practice’s Dashboard, which measures important clinical benchmarks such as HPV vaccinations, financial goals, and more.
In all, she’s glad that her practice now benefits from not only the services, software, and support that PCC provides, but the community of physicians, experts, and educators that will help Bloom continue to flourish. Her final advice to pediatricians is something PCC also advocates — find a champion for any big undertakings, and ask for help from others when you need it, because the odds are in your favor that someone has tried something similar, and is more than willing to help, especially if you too are dedicated to the health and welfare of kids in your community.