UC 2025 Attendee Guide
Everything you need to know in order to have a successful conference.
Conference Overview
Conference Overview
Join us July 15th –18th 2025, when our PCC family will convene once again in Winooski’s sister city of South Burlington, VT, for our annual Users’ Conference! The theme for this year’s event is Building Something Awesome! So roll up your sleeves and put on your hard hats: together we are celebrating all of the things we can build together.
Your schedule will be stacked with opportunities to learn, grow, and connect with other PCC practices and of course, the crafty people behind PCC EHR!
Don’t forget to join us for PCC All Access, a new offering in 2025. It’s a build-your-own experience with ALL of PCC on hand. Answer burning coding questions, design your practice management strategy brick by brick, and preview future designs for PCC EHR!
The PCC Users’ Conference is always about connections. Connect with your peers and PCCers at the Wednesday evening dinner, where you’ll meet others in your practice role and share what makes your work awesome. Come, connect, and make new friends. Pre-registration is required!
Registration is included in your Care Plan for all PCC customers with an active Care Plan agreement. Can’t make it to Vermont? Access livestream coverage of the Users’ Conference with our virtual attendance option! Register soon to lay the foundation for your future.
Important Dates
Important Dates
Your top UC2025 dates at a glance.
July 1st: Last Day to Register to Attend UC 2025 In Person
Last date to register to attend UC 2025 in person. Virtual conference registration is open until the last day of the conference..
July 1st: Confirm Wednesday Evening Dinner Registration
Last date to confirm your registration for one of the four themed dinners PCC will host on Wednesday, July 16th. If you didn’t sign up for the Clinicians, Practice Owners, Practice Managers, or Billers & Coders dinner when you registered for UC 2025, please email events@pcc.com to secure your spot at a restaurant table with peers and PCCers who get what you do.
July 15th: PCC All Access
An optional pre-conference afternoon. In-person attendees arrive and spend some or all of the afternoon connecting with PCC staff in a casual open forum.
July 16th-18th: Users’ Conference
The main event! In-person and virtual conference-goers attend plenary sessions, courses, and workshops, and social events before saying goodbye until next year.
Social Events
Connect in-person with peers outside the classroom.
July 16th: Wednesday Evening Dinners
PCC hosts four separate restaurant dinners for Clinicians, Practice Owners, Practice Managers, and Billers & Coders. Please email events@pcc.com by June 30th to save your spot if you did not sign up for a dinner when you registered for UC 2025.
July 17th: Big Bash
Put on an outfit that makes you feel AWESOME and join PCC for the Big Bash! PCC staff throw a party for conference attendees, presenters, exhibitors, and their travel companions. Eat, drink, dance, and be merry as we celebrate YOU and all you’ve accomplished in the last year.
Travel & Accommodations
Travel and Accommodations
General information about the conference hotel, meals, and how to get around.
Airport
Patrick Leahy Burlington International Airport (BTV) is the nearest airport to UC 2025.
Hotel
The conference hotel is the DoubleTree by Hilton located at 870 Williston Road, South Burlington, VT, 05403. Check in is at 4:00 p.m. and check out is at 11:00 a.m.
Meals
Breakfast, lunch, snacks, beverages, and hors d’oeuvres are provided throughout the conference. A meal is also provided at the social events scheduled on Wednesday and Thursday evenings.
Transportation
How to get around once you’re in town.
Public Transit
Green Mountain Transit operates buses in Burlington and surrounding areas. The #11 Airport line leaves from the airport and takes you directly to the DoubleTree (10 minutes) and downtown Burlington (20 minutes). The first weekday bus leaves from the airport at 6:33 a.m. The last weekday bus leaves from the airport at 11:03 p.m. Fare costs $2 per ride. Get the GMT Ride Ready app.
Hotel Shuttle
The DoubleTree provides a complimentary shuttle service to Burlington International Airport. Contact the hotel directly to arrange a shuttle for your arrival and departure.
Rideshare
Uber and Lyft operate in Burlington and surrounding areas, but are not reliably available at all hours, especially from the airport.
Taxi
Several taxi services operate in the Burlington area. Please consult Burlington International Airport’s taxi information page for fee details and to make arrangements.
Car Services
A number of car services are licensed to operate at Burlington International Airport. Please consult the airport’s car service information page to make arrangements.
Rental Cars
Several major rental car companies operate out of the terminal at Burlington International Airport. Please consult Burlington International Airport’s rental car information page to make arrangements.
Bicycle Rental
Burlington is a green city with eco-friendly transportation options. To rent a bicycle for some or all of your stay, contact Local Motion.
Conference App
Conference App
Whether you attend UC 2025 virtually or in person, the Whova app is your personal conference assistant. Watch Whova’s 3-minute tutorial video to learn the ropes!
You can use Whova to
- set up a personal profile so others know who you are
- see the conference schedule and build a list of sessions and events you plan to attend
- connect with presenters and other attendees
- see and connect with exhibitors
- share photos and insights
- send and receive messages
- view important announcements from the conference organizers
- see and download session materials
- connect to session livestreams and interact virtually through a livestream chat
- watch session recordings after the conference concludes
Download the Whova app from the App Store or Google Play, then log in with the email you used to register for UC 2025.
Having trouble? Contact ucsupport@pcc.com.
A Note About Livestreams and Recordings
In order to provide the best possible experience for all conference attendees, please refrain from using livestream features while attending conference sessions in person.
Recordings of session livestreams will be posted in the Whova app the week following the conference.
Before You Travel
Before You Travel
A little preparation goes a long way toward making your UC 2025 experience the best it can possibly be.
Set Up Remote EHR Access
UC 2025 will not be offering workstations for personal use and connection back to your home office. To stay connected with your work back home, pack a laptop or tablet and check that you’re set up with SecureConnect and pocketPCC access on your home PCC system.
Pack the Right Gear
The UC is as much about casual connection as it is about professional development. Activities and venues will vary. PCC suggests bringing
- your laptop or tablet and charging cable
- your smartphone and charging cable
- if you’re an ordering provider, your hard token for prescribing controlled substances from your phone
- your business cards
- a reusable water bottle
- several days of comfortable business casual attire
- layers to keep warm in chilly conference rooms
- summer clothing for (potentially humid) evenings out on the town
- comfortable walking shoes
- an outfit for the Big Bash that makes you feel AWESOME!
And remember to leave room in your luggage for a swag bag brimming with PCC-tastic gear!
Virtual Conference
Virtual Conference
UC 2025 courses are livestreamed in the Whova app so that you can learn – and participate – from afar.
How to Join Sessions
Log in to Whova on your phone, tablet, or computer, open the UC 2025 Agenda, then select the session you want to attend. Livestreams start within a few minutes of the course start time listed on the agenda.
Issues? Contact Your Stream Monitor
Streams should start within two minutes of the listed course start time. Use the chat in your session to report problems with livestreams. Every course is staffed with a dedicated livestream monitor who pays attention to chat and works to resolve streaming issues.
How to Have Your Best Virtual UC Ever
Tips to make the most of your virtual conference experience.
Set Up in the Right Spot
PCC suggests finding a quiet, comfortable spot with a strong internet connection and minimal distraction for your virtual conference experience.
Participate in Chat
Use the livestream chat to participate in courses, ask questions, and report problems. A dedicated livestream assistant in each course will act as your voice in the room by sharing your comments and posing your questions.
Take Breaks
Virtual attendance might feel different than being in person, but your brain and body still need breaks! Use the time between sessions to hydrate, have a snack, get a change of scenery, play with your pet – whatever it takes to recharge and restore focus before joining the next livestream.
Rewatch Later
Recordings of session livestreams will be posted in the Whova app the week following the conference.
Code of Conduct
How to Have Your Best UC Ever
PCC is committed to providing a supportive, inclusive, and positive conference experience for all. We’ve developed some conduct guidelines and ways to get in touch with the organizers if you experience anything that doesn’t align with them.
Read the UC Code of Conduct and organizer Response Guide.
If you have questions about the guidelines or would like to report an incident, please email conduct@pcc.com.
Contact the Organizers
Contact the Organizers
To contact UC 2025 organizers with questions, comments, or concerns of any kind, email ucsupport@pcc.com.
If you would like to ask a question about the UC Code of Conduct or need to report an incident, our Response Team can be reached at conduct@pcc.com.