Project Manager- Client Technical Services

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PCC seeks a Project Manager to join our team to oversee projects that help us install, support, and maintain 260+ client networks across the United States. This role involves collaborating with cross-functional teams, managing resources, and ensuring that projects are completed on time and that project goals align with the organization’s strategic objectives.

This is a versatile technical role with elements of a project manager, business analyst, and operations (research, deployment, monitoring, issue remediation). The ideal candidate is a highly motivated problem solver who loves getting things done with a focus on improving all aspects of client networks and support.

If the idea of a fast-paced, make-a-difference environment appeals to you and you have the skills we’re looking for, we’d love to hear from you!

Responsibilities

  • Manage and facilitate initiatives related to
    • Internal tool development to help teams work more effectively
    • Client hardware and network equipment
      • Equipment and OS research
      • Equipment upgrades and replacements
  • Assist with improvements to operational practices and procedures
  • Maintain standards, documentation, and remediation
  • Shares information effectively and timely, according to the needs of the team members and stakeholders.
  • Facilitates meetings and discussions with finesse, judgment, and patience. Able to help a diverse group reach a consensus.
  • Optimize the flow of work, removing bottlenecks and roadblocks.
  • Enjoys working in small groups and coaching a cross-functional team to achieve their best.
  • Investigate client needs and industry requirements, including technical specifications.
  • Translates problem statements into business requirements, assisting the team in finding the best solution and applying that understanding to our existing products and services.
  • Commitment to PCC’s mission and the mission of our clients

Our preferred candidate will have:

  • Experience in Project Management, DevOps, or IT Operation roles
  • Experience working with Agile teams utilizing Agile methodologies and principles
  • Exceptional collaboration, communication and team-building skills
  • A commitment to continuous improvement, with experience in leading team-based retrospectives
  • The flexibility to lead and adjust technical projects, and manage technical program backlogs
  • The ability and judgment to help the team prioritize and weigh risk versus benefits
  • Problem-solving and critical thinking abilities

Relevant certifications (PMI-PMP, CSM, PMI-ACP, SAFe RTE, Scrum Master) are a plus but are not required.

PCC’s award-winning products and services encompass electronic health records, practice management solutions, a patient portal, reporting and mobile applications, telecommunication and communication solutions, and services, focusing on healthcare interoperability. The pediatricians we serve care for over two million children in the US.

This is a full-time position.

We offer a unique benefits package that includes but is not limited to medical, dental, vision, 21 paid days off a year (to start), paid holiday breaks, cell phone, home internet, and fitness reimbursements, AAA membership, and more! We currently offer a hybrid work model that blends the flexibility to work remotely and in our office in Winooski, Vermont. Employees should expect to be based in Vermont within appropriate commuting distance to Winooski.

As a Benefit Corporation, we place a high value on client, employee, and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks.

No phone calls, please.
AA/EOE