• Market Comparison

Market Comparison

Market Comparison

Your practice management and EHR software is a critical investment, so it’s important to compare your options. Current vendor performance data, surveyed from real clients, is the best way to know what your experience will likely be. PCC’s data speaks volumes.

PCC rated the best pediatric EHR and billing solution

According to independent healthcare vendor rating group KLAS Enterprises, PCC is the top performer in the EHR/PM industry. The users of 28 EHR vendors were surveyed for the most recent KLAS report, and results prove that PCC once again outranks all other vendors.And while most vendors’ performance wavers from year to year, sometimes dramatically, PCC has consistently scored at the top year after year.

We scored an A rating in 2017, with overall score of 92.1. That’s more than 15 points higher than the average score of 76.5. What’s your vendor’s score? See charts below for details.

Metrics from “KLAS Specialty Reports Small Practice EMR/PM 2017 (1-10 Physicians), March 2017.” © 2017 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

Dramatic shifts in vendor performance

When it comes to comparing vendors, the devil is in the details. According to KLAS, there have been dramatic performance shifts in the EHR/PM market in recent years regarding the metrics that matter, with eClinicalWorks, athenahealth, and NextGen all showing significant swings in client satisfaction in 2016.

eClinicalWorks customers report “downtime, account representative turnover, pricing issues, inflexibility in customizing the system to their preferred workflows, and difficulties resolving concerns and issues with support representatives.” 2

athenahealth has fallen sharply in every measure over the past year. The clinical workflow is described as not intuitive for physicians, and providers say communication “has all but disappeared and the support is now unknowledgeable and unhelpful.” 3

NextGen Healthcare ratings are showing deep dissatisfaction this past year. “Workflow issues, efficiency slowdowns, problems with reporting, and a feeling that NextGen is no longer investing in the system” are reported. 4

Why PCC outperforms the rest

Our focus on pediatrics means we devote our time and energy to the specific things you need most: robust patient engagement tools, a direct path to help you manage your revenue cycle, and a flexible, customizable EHR. Software that’s highly effective, while still easy to use is at the core of what we do best.

But what really sets PCC apart is the long-term relationship we build with your practice and staff. We’re here for you with real-person pediatric expertise, 24 hours a day, 7 days a week, 365 days a year — not unreliable support by uninformed representatives. PCC is a true partner who knows you and works hard to help your practice sustain its independence.

[1] [2] [3] [4] Excerpts from “KLAS Specialty Reports Small Practice EMR/PM 2017 (1-10 Physicians), March 2017.” © 2017 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com