• 2020 PCC Users’ Conference

    LearnwithPCC UsersConference - PCC June COVID-19 Release
LearnwithPCC UsersConference mobile - PCC June COVID-19 Release

2020 PCC Users’ Conference

UC2020 - PCC June COVID-19 Release

Our first-ever virtual Users’ Conference is set to begin online next Tuesday, May 19 at 11 am, kicking off with a keynote from Chip Hart on Promoting Caring Communities.

Communities are all around us. Towns, neighborhoods, and PTO’s are easy to see. The idea of community has shifted online as medical providers worldwide have adapted to the COVID pandemic. Pediatricians make up a community of people who care for children which is a part of a larger community of people who care for people.

This year’s courses are across the same wide spectrum you’ve come to expect from our in-person events. Our courses will cover the basics around practice management, immunizations, and practice culture, but we will also be placing a unique focus on adaptability. With additional courses on telehealth, COVID-19 response, office security, and how you can become an integral role in your community, we hope you can leave our UC courses feeling empowered.

When you join a course live, you can ask the speaker questions and discuss topics with your colleagues in UC Chat, an instant messaging platform we’ll be using to keep in touch during the UC. After you sign up for UC Chat here, be sure to bookmark this link to return to UC Chat and join the conversation.

As courses are completed, we’ll be offering full access to any course materials, recordings, and slides just in case you missed it. It’s one of the many ways we work together to foster a collective repository of tips, tricks, and best practices to help our PCC Community.

We hope that this move will protect you, your staff, and your patients from further spread of the virus, and that this move to a digital space will make it even easier for you and all of your staff to access UC2020’s courses in a way that makes sense for you.

Take me to the UC Schedule
UC 2020 • Upcoming Sessions

May 29, 2020

12:00 pm - 1:00 pm (ET)

May 29, 2020

12:00 pm - 1:00 pm (ET)

Improve Your Practice Health with PCC’s Practice Vitals Dashboard

Presented by Tim Proctor

Your PCC Practice Vitals Dashboard displays key metrics about your practice to keep you informed of its financial and clinical health. Join us for a tour of PCC's Dashboard, including the new COVID-19 Dashboard designed to help you stay informed about the changing healthcare landscape and how it is impacting your practice. You'll learn how to use the Dashboard to monitor various clinical and financial measures including well visit rates, immunization rates, screening rates, accounts receivable, revenue-per-visit, patient population trends and much more.

Watch video »Course Survey »

May 29, 2020

3:00 pm - 4:00 pm (ET)

May 29, 2020

3:00 pm - 4:00 pm (ET)

PCC June COVID-19 Release

Presented by Brian Kennedy

Be among the first to learn about the features that PCC will deliver to you next. This session is a training/overview of the PCC May/June COVID Release. You'll learn how to do things like chat with your practice inside PCC EHR, use personalized Snap Text to automatically insert frequently used text, attach documents to future appointments and MORE!

Watch video »Course Survey »

Jun 2, 2020

1:00 pm - 2:00 pm (ET)

Jun 2, 2020

1:00 pm - 2:00 pm (ET)

PCC Roadmap: What’s New?

Presented by Scott Ploof

What's new at PCC? New faces, new ideas, and new features and services! Join Scott Ploof for PCC's year in review. You'll learn about the best new tools and advancements in PCC software since last year's UC, and you'll also learn what's been changing in the PCC community.

Join session »

Jun 2, 2020

4:00 pm - 5:00 pm (ET)

Jun 2, 2020

4:00 pm - 5:00 pm (ET)

Roadmap – Look Ahead

Presented by Paula VanDeventer

Join PCC's Paula VanDeventer for a tour of PCC's upcoming Roadmap: What we are developing for you right now, and our plans for the second half of 2020. We will talk about the ongoing integration of PCC EHR and Practice Management, new patient engagement opportunities through the patient portal and pocketPCC, the Report Library, the Dashboard, the Appointment Book and PCC eRx. We'll also show new Interoperability features, continuing to expand on opportunities for delivering improved patient care.

Join session »

Jun 3, 2020

11:00 am - 12:00 pm (ET)

Jun 3, 2020

11:00 am - 12:00 pm (ET)

The Transformation of Healthcare Through Artificial Intelligence

Presented by Jeffery Daigrepont, Coker Group, Senior Vice President

The adoption of artificial intelligence (AI) in healthcare is increasing, solving a variety of problems for patients and providers. Starting with a background and history of AI in healthcare and how the use of algorithms and software can approximate human cognition in the analysis of complex medical data and decision-making, the presentation will address AI’s ability for computer algorithms to approximate conclusions without direct human input. AI in healthcare represents a collection of technologies enabling machines to comprehend and learn so that they can perform administrative and clinical healthcare functions. The primary aim of health-related AI applications is to analyze relationships between prevention or treatment techniques and patient outcomes. The most obvious use of AI in healthcare is data management and its compatibility with our existing EHRs. Today, AI programs are designed and used in the diagnosis processes, treatment protocol, drug development, personalized medicine, and patient monitoring and care. Expectations are that AI will move into eliminating repetitive jobs and allowing for predictive automation. We will discuss the ethics and risks of machine involvement over traditional practices and consider how the market is responding to AI innovation.

Join session »

Jun 3, 2020

2:00 pm - 3:00 pm (ET)

Jun 3, 2020

2:00 pm - 3:00 pm (ET)

Practice Oversight Reporting

Presented by Tim Proctor

As a managing physician or practice administrator, have you ever wondered which reports you should be monitoring regularly to ensure the practice is operating successfully? This session will highlight PCC’s robust Dashboard and practice management reporting capabilities, focusing on reports that will allow you to keep your finger on the pulse of your practice. Discover the numbers that really matter and how to find and track the information you need most.

Join session »

Jun 4, 2020

12:00 pm - 1:00 pm (ET)

Jun 4, 2020

12:00 pm - 1:00 pm (ET)

How to Implement Health and Human Services Recommended Cybersecurity Practices

Presented by Marissa Maldonado Coker Group, Senior Vice President, Specialized in Managed IT Services for Pediatric Groups

Protect Your Practice from Becoming a Victim of Cyber-Crime by implementing the recommended best practices as outlined by HHS. In this session, we will walk through each of the ten best practices and how you can apply this to your practice. The key takeaway will be to give you the tools to promote a safe environment which protects the integrity of your patients data.

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Jun 4, 2020

3:00 pm - 4:00 pm (ET)

Jun 4, 2020

3:00 pm - 4:00 pm (ET)

Setting Up Accounts Payables and Your General Ledger

Presented by Paul D. Vanchiere, MBA

Many practices continue to rely on antiquated ways of processing their accounts payable. Find out "best practices" to organize and process the bills the practice needs to pay each month. This presentation will provide attendees with practical solutions to automate the bill-paying process and provide the proper general ledger structure to correctly monitor the financial position of your practice.

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UC 2020 • Past Sessions

May 28, 2020

2:00 pm - 4:00 pm (ET)

May 28, 2020

2:00 pm - 4:00 pm (ET)

What’s Next with PCC eRx?

Presented by Morgan Ellixson-Boyea

For details on all of the latest PCC eRx news and coming attractions, join PCC's Morgan Ellixson-Boyea for this info-packed session. You'll learn about lots of work that's gone on under the hood in the last year and why it matters to you. Morgan will also outline upcoming features and share the benefits you'll see in the next version of PCC eRx. Finally, you'll discover Morgan's expert recommendations for some known challenges for users and what can be done about them.

Join session »Watch video »Course Survey »

May 28, 2020

11:00 am - 12:00 pm (ET)

May 28, 2020

11:00 am - 12:00 pm (ET)

Get the Most Out of Your Relationship with Your Client Advocate

Presented by Jim Smith

Client Advocates are an integral piece of PCC's support services. Engaging in regularly scheduled calls with your Client Advocate allows you to discuss immediate concerns, learn about the tools and services available to your office, and identify important items to work on and discuss over time. These check-ins foster a more personalized relationship between you and PCC by encouraging you to set aside time to work on small and big-picture projects. Come learn about the many ways your Client Advocate can help to improve your practice.

Watch video »Course Survey »

May 27, 2020

4:00 pm - 5:00 pm (ET)

May 27, 2020

4:00 pm - 5:00 pm (ET)

Recall Strategies

Presented by Chip Hart

Especially now, preventive care is crucial to the health of children and pediatric practices. How well is your practice doing at delivering this essential care in light of the Public Health Emergency? Learn how some practices are putting their resources to work now to get each and every patient in for those physicals, flu shots, and chronic care management. You’ll get best practices, samples, and more as part of this call to action.

Watch video »Course Survey »

May 27, 2020

12:00 pm - 1:00 pm (ET)

May 27, 2020

12:00 pm - 1:00 pm (ET)

PCC June COVID-19 Release

Presented by Brian Kennedy

Be among the first to learn about the features that PCC will deliver to you next. This session is a training/overview of the PCC May/June COVID Release. You'll learn how to do things like chat with your practice inside PCC EHR, use personalized Snap Text to automatically insert frequently used text, attach documents to future appointments and MORE!

Watch video »Course Survey »

May 26, 2020

3:00 pm - 4:00 pm (ET)

May 26, 2020

3:00 pm - 4:00 pm (ET)

Insurance Billing Workflows

Presented by Lynne Gratton

PCC's Lynne Gratton, CPPM, will discuss PCC’s best practices for insurance billing. We’ll review new workflow options, including how to check eligibility and update policies quickly and easily in the EHR, post charges, submit claims, and verify submission. Along the way, you will learn tips and tricks to improve your day-to-day workflow.

Watch video »Course Survey »

May 26, 2020

12:00 pm - 1:00 pm (ET)

May 26, 2020

12:00 pm - 1:00 pm (ET)

A/R Collection Strategies

Presented by Jan Blanchard, Lynne Gratton, Heidi Chamberlin

Join PCC and PedsOne to ask any of your A/R Collection Strategy questions.

Watch video »Course Survey »

May 22, 2020

2:00 pm - 3:00 pm (ET)

May 22, 2020

2:00 pm - 3:00 pm (ET)

Optimizing PCC EHR: Workflow and Configuration Improvements You Can Use Today

Presented by Lauren Smith

Well-planned workflows give your clinicians and staff more time to focus on delivering high quality healthcare. This course highlights how to make use of PCC tools for maximum work efficiency and offers advice for how best to use them in your office.

Watch video »Course Survey »

May 22, 2020

11:00 am - 12:00 pm (ET)

May 22, 2020

11:00 am - 12:00 pm (ET)

Immunization Management – Scanners, Imms Reg, Forecasting, Vaccine Lot Mgmt

Presented by Jeremy Hill

Now more than ever, it's crucial that you know you have viable, available vaccine supply for the diseases you can protect your patients against. In this session we will explore the best ways to use PCC's Immunization Management tools to safely and efficiently deliver and document all of your vaccine activity.

Watch video »Course Survey »

May 21, 2020

4:00 pm - 5:00 pm (ET)

May 21, 2020

4:00 pm - 5:00 pm (ET)

Using PCC Tools to Connect to Your Data Safely and Securely

Presented by Lewis Holcroft

PCC is committed to doing all that we can to protect your data. We offer a number of tools that give you convenient, secure access to your data. Join us to learn about connecting to your data remotely and securely with PCC tools such as SecureConnect, VPN, and RDP.

Links from the presentation:

https://howsecureismypassword.net
https://learn.pcc.com
https://learn.pcc.com/help/connect-from-home/
https://authy.com/downloads
https://support.authy.com

Watch video »Course Survey »

May 21, 2020

1:00 pm - 2:00 pm (ET)

May 21, 2020

1:00 pm - 2:00 pm (ET)

Coding and Billing During COVID-19

Presented by Jan Blanchard

Rapidly changing payer policies make it difficult to depend on getting paid for the unavoidable changes to your practice brought on by this public health emergency. Let's look together at codes you can consider and questions you can address which will improve your chances of getting paid without spending precious time on claim appeals and follow up.

Watch video »Course Survey »

May 20, 2020

3:00 pm - 4:00 pm (ET)

May 20, 2020

3:00 pm - 4:00 pm (ET)

Practice Culture

Presented by Chip Hart

The teamwork required to safely see your patients and staff through this public health emergency must be baked into your practice's culture. Join Chip Hart to discover some considerations for leading your practice to the understanding that they are part of a team with a common goal. You’ll also learn tips for honestly assessing BOTH of your practice’s cultures; the culture you aspire to and the culture you actually have.

Watch video »Course Survey »

May 20, 2020

12:00 pm - 1:00 pm (ET)

May 20, 2020

12:00 pm - 1:00 pm (ET)

Patient Portal Use in the Age of COVID-19

Presented by Kate Taylor

Telemedicine and digital communication are more important now than ever before. Learn how to optimize your practice's and your patients' use of this powerful tool.

Watch video »Course Survey »

May 19, 2020

2:00 pm - 3:00 pm (ET)

May 19, 2020

2:00 pm - 3:00 pm (ET)

COVID – Telemedicine (PCC Tools, Best Practices)

Presented by Chip Hart

Join PCC's Chip Hart for a timely exploration of how to leverage Telemedicine to keep your practice moving toward your clinical and financial goals.

Watch video »Course Survey »Slides »

May 19, 2020

11:00 am - 12:00 pm (ET)

May 19, 2020

11:00 am - 12:00 pm (ET)

Kickoff – COVID and Promoting Caring Communities

Presented by Chip Hart

PCC's Chip Hart, Director of Pediatric Solutions will welcome you and kick off Virtual UC2020.

Watch video »Course Survey »Slides »