• 2020 PCC Users’ Conference

    LearnwithPCC UsersConference - How To Add New Lines of Service To your Pediatric Practice
LearnwithPCC UsersConference mobile - How To Add New Lines of Service To your Pediatric Practice

2020 PCC Users’ Conference

UC 2020 Sessions

May 19, 2020

11:00 am - 12:00 pm (ET)

May 19, 2020

11:00 am - 12:00 pm (ET)

Kickoff – COVID and Promoting Caring Communities

Presented by Chip Hart

PCC's Chip Hart, Director of Pediatric Solutions will welcome you and kick off Virtual UC2020.

Watch video »Course Survey »Slides »

May 19, 2020

2:00 pm - 3:00 pm (ET)

May 19, 2020

2:00 pm - 3:00 pm (ET)

COVID – Telemedicine (PCC Tools, Best Practices)

Presented by Chip Hart

Join PCC's Chip Hart for a timely exploration of how to leverage Telemedicine to keep your practice moving toward your clinical and financial goals.

Watch video »Course Survey »Slides »

May 20, 2020

12:00 pm - 1:00 pm (ET)

May 20, 2020

12:00 pm - 1:00 pm (ET)

Patient Portal Use in the Age of COVID-19

Presented by Kate Taylor

Telemedicine and digital communication are more important now than ever before. Learn how to optimize your practice's and your patients' use of this powerful tool.

Watch video »Course Survey »Slides »

May 20, 2020

3:00 pm - 4:00 pm (ET)

May 20, 2020

3:00 pm - 4:00 pm (ET)

Practice Culture

Presented by Chip Hart

The teamwork required to safely see your patients and staff through this public health emergency must be baked into your practice's culture. Join Chip Hart to discover some considerations for leading your practice to the understanding that they are part of a team with a common goal. You’ll also learn tips for honestly assessing BOTH of your practice’s cultures; the culture you aspire to and the culture you actually have.

Watch video »Course Survey »Slides »

May 21, 2020

1:00 pm - 2:00 pm (ET)

May 21, 2020

1:00 pm - 2:00 pm (ET)

Coding and Billing During COVID-19

Presented by Jan Blanchard

Rapidly changing payer policies make it difficult to depend on getting paid for the unavoidable changes to your practice brought on by this public health emergency. Let's look together at codes you can consider and questions you can address which will improve your chances of getting paid without spending precious time on claim appeals and follow up.

Watch video »Course Survey »Slides »

May 21, 2020

4:00 pm - 5:00 pm (ET)

May 21, 2020

4:00 pm - 5:00 pm (ET)

Using PCC Tools to Connect to Your Data Safely and Securely

Presented by Lewis Holcroft

PCC is committed to doing all that we can to protect your data. We offer a number of tools that give you convenient, secure access to your data. Join us to learn about connecting to your data remotely and securely with PCC tools such as SecureConnect, VPN, and RDP.

Links from the presentation:

https://howsecureismypassword.net
https://learn.pcc.com
https://learn.pcc.com/help/connect-from-home/
https://authy.com/downloads
https://support.authy.com

Watch video »Course Survey »Slides »

May 22, 2020

11:00 am - 12:00 pm (ET)

May 22, 2020

11:00 am - 12:00 pm (ET)

Immunization Management – Scanners, Imms Reg, Forecasting, Vaccine Lot Mgmt

Presented by Jeremy Hill

Now more than ever, it's crucial that you know you have viable, available vaccine supply for the diseases you can protect your patients against. In this session we will explore the best ways to use PCC's Immunization Management tools to safely and efficiently deliver and document all of your vaccine activity.

Watch video »Course Survey »Slides »

May 22, 2020

2:00 pm - 3:00 pm (ET)

May 22, 2020

2:00 pm - 3:00 pm (ET)

Optimizing PCC EHR: Workflow and Configuration Improvements You Can Use Today

Presented by Lauren Smith

Well-planned workflows give your clinicians and staff more time to focus on delivering high quality healthcare. This course highlights how to make use of PCC tools for maximum work efficiency and offers advice for how best to use them in your office.

Watch video »Course Survey »Slides »

May 26, 2020

12:00 pm - 1:00 pm (ET)

May 26, 2020

12:00 pm - 1:00 pm (ET)

A/R Collection Strategies

Presented by Jan Blanchard, Lynne Gratton, Heidi Chamberlin

Join PCC and PedsOne to ask any of your A/R Collection Strategy questions.

Watch video »Course Survey »Slides »

May 26, 2020

3:00 pm - 4:00 pm (ET)

May 26, 2020

3:00 pm - 4:00 pm (ET)

Insurance Billing Workflows

Presented by Lynne Gratton

PCC's Lynne Gratton, CPPM, will discuss PCC’s best practices for insurance billing. We’ll review new workflow options, including how to check eligibility and update policies quickly and easily in the EHR, post charges, submit claims, and verify submission. Along the way, you will learn tips and tricks to improve your day-to-day workflow.

Watch video »Course Survey »Slides »

May 27, 2020

12:00 pm - 1:00 pm (ET)

May 27, 2020

12:00 pm - 1:00 pm (ET)

PCC June COVID-19 Release

Presented by Brian Kennedy

Be among the first to learn about the features that PCC will deliver to you next. This session is a training/overview of the PCC May/June COVID Release. You'll learn how to do things like chat with your practice inside PCC EHR, use personalized Snap Text to automatically insert frequently used text, attach documents to future appointments and MORE!

Watch video »Course Survey »

May 27, 2020

4:00 pm - 5:00 pm (ET)

May 27, 2020

4:00 pm - 5:00 pm (ET)

Recall Strategies

Presented by Chip Hart

Especially now, preventive care is crucial to the health of children and pediatric practices. How well is your practice doing at delivering this essential care in light of the Public Health Emergency? Learn how some practices are putting their resources to work now to get each and every patient in for those physicals, flu shots, and chronic care management. You’ll get best practices, samples, and more as part of this call to action.

Watch video »Course Survey »Slides »

May 28, 2020

11:00 am - 12:00 pm (ET)

May 28, 2020

11:00 am - 12:00 pm (ET)

Get the Most Out of Your Relationship with Your Client Advocate

Presented by Jim Smith

Client Advocates are an integral piece of PCC's support services. Engaging in regularly scheduled calls with your Client Advocate allows you to discuss immediate concerns, learn about the tools and services available to your office, and identify important items to work on and discuss over time. These check-ins foster a more personalized relationship between you and PCC by encouraging you to set aside time to work on small and big-picture projects. Come learn about the many ways your Client Advocate can help to improve your practice.

Watch video »Course Survey »Slides »

May 28, 2020

2:00 pm - 4:00 pm (ET)

May 28, 2020

2:00 pm - 4:00 pm (ET)

What’s Next with PCC eRx?

Presented by Morgan Ellixson-Boyea

For details on all of the latest PCC eRx news and coming attractions, join PCC's Morgan Ellixson-Boyea for this info-packed session. You'll learn about lots of work that's gone on under the hood in the last year and why it matters to you. Morgan will also outline upcoming features and share the benefits you'll see in the next version of PCC eRx. Finally, you'll discover Morgan's expert recommendations for some known challenges for users and what can be done about them.

Watch video »Course Survey »Slides »

May 29, 2020

12:00 pm - 1:00 pm (ET)

May 29, 2020

12:00 pm - 1:00 pm (ET)

Improve Your Practice Health with PCC’s Practice Vitals Dashboard

Presented by Tim Proctor

Your PCC Practice Vitals Dashboard displays key metrics about your practice to keep you informed of its financial and clinical health. Join us for a tour of PCC's Dashboard, including the new COVID-19 Dashboard designed to help you stay informed about the changing healthcare landscape and how it is impacting your practice. You'll learn how to use the Dashboard to monitor various clinical and financial measures including well visit rates, immunization rates, screening rates, accounts receivable, revenue-per-visit, patient population trends and much more.

Watch video »Course Survey »Slides »

May 29, 2020

3:00 pm - 4:00 pm (ET)

May 29, 2020

3:00 pm - 4:00 pm (ET)

PCC June COVID-19 Release

Presented by Brian Kennedy

Be among the first to learn about the features that PCC will deliver to you next. This session is a training/overview of the PCC May/June COVID Release. You'll learn how to do things like chat with your practice inside PCC EHR, use personalized Snap Text to automatically insert frequently used text, attach documents to future appointments and MORE!

Watch video »Course Survey »Course Material »

Jun 2, 2020

1:00 pm - 2:00 pm (ET)

Jun 2, 2020

1:00 pm - 2:00 pm (ET)

PCC Roadmap: What’s New?

Presented by Scott Ploof

What's new at PCC? New faces, new ideas, and new features and services! Join Scott Ploof for PCC's year in review. You'll learn about the best new tools and advancements in PCC software since last year's UC, and you'll also learn what's been changing in the PCC community.

Watch video »Course Survey »Slides »

Jun 2, 2020

4:00 pm - 5:00 pm (ET)

Jun 2, 2020

4:00 pm - 5:00 pm (ET)

Roadmap – Look Ahead

Presented by Paula VanDeventer

Join PCC's Paula VanDeventer for a tour of PCC's upcoming Roadmap: What we are developing for you right now, and our plans for the second half of 2020. We will talk about the ongoing integration of PCC EHR and Practice Management, new patient engagement opportunities through the patient portal and pocketPCC, the Report Library, the Dashboard, the Appointment Book and PCC eRx. We'll also show new Interoperability features, continuing to expand on opportunities for delivering improved patient care.

Watch video »Course Survey »Slides »

Jun 3, 2020

11:00 am - 12:00 pm (ET)

Jun 3, 2020

11:00 am - 12:00 pm (ET)

The Transformation of Healthcare Through Artificial Intelligence

Presented by Jeffery Daigrepont, Coker Group, Senior Vice President

The adoption of artificial intelligence (AI) in healthcare is increasing, solving a variety of problems for patients and providers. Starting with a background and history of AI in healthcare and how the use of algorithms and software can approximate human cognition in the analysis of complex medical data and decision-making, the presentation will address AI’s ability for computer algorithms to approximate conclusions without direct human input. AI in healthcare represents a collection of technologies enabling machines to comprehend and learn so that they can perform administrative and clinical healthcare functions. The primary aim of health-related AI applications is to analyze relationships between prevention or treatment techniques and patient outcomes. The most obvious use of AI in healthcare is data management and its compatibility with our existing EHRs. Today, AI programs are designed and used in the diagnosis processes, treatment protocol, drug development, personalized medicine, and patient monitoring and care. Expectations are that AI will move into eliminating repetitive jobs and allowing for predictive automation. We will discuss the ethics and risks of machine involvement over traditional practices and consider how the market is responding to AI innovation.

Watch video »Course Survey »Slides »

Jun 3, 2020

2:00 pm - 3:00 pm (ET)

Jun 3, 2020

2:00 pm - 3:00 pm (ET)

Practice Oversight Reporting

Presented by Tim Proctor

As a managing physician or practice administrator, have you ever wondered which reports you should be monitoring regularly to ensure the practice is operating successfully? This session will highlight PCC’s robust Dashboard and practice management reporting capabilities, focusing on reports that will allow you to keep your finger on the pulse of your practice. Discover the numbers that really matter and how to find and track the information you need most.

Watch video »Course Survey »Slides »

Jun 4, 2020

12:00 pm - 1:00 pm (ET)

Jun 4, 2020

12:00 pm - 1:00 pm (ET)

How to Implement Health and Human Services Recommended Cybersecurity Practices

Presented by Marissa Maldonado Coker Group, Senior Vice President, Specialized in Managed IT Services for Pediatric Groups

Protect Your Practice from Becoming a Victim of Cyber-Crime by implementing the recommended best practices as outlined by HHS. In this session, we will walk through each of the ten best practices and how you can apply this to your practice. The key takeaway will be to give you the tools to promote a safe environment which protects the integrity of your patients data.

Watch video »Course Survey »Slides »

Jun 4, 2020

3:00 pm - 4:00 pm (ET)

Jun 4, 2020

3:00 pm - 4:00 pm (ET)

Setting Up Accounts Payables and Your General Ledger

Presented by Paul D. Vanchiere, MBA

Many practices continue to rely on antiquated ways of processing their accounts payable. Find out "best practices" to organize and process the bills the practice needs to pay each month. This presentation will provide attendees with practical solutions to automate the bill-paying process and provide the proper general ledger structure to correctly monitor the financial position of your practice.

Watch video »Course Survey »Slides »

Jun 9, 2020

11:00 am - 12:00 pm (ET)

Jun 9, 2020

11:00 am - 12:00 pm (ET)

Telehealth/Telemedicine Services Strange World Today, Isn’t It???

Presented by Donelle Holle, RN

Pediatric coding expert Donelle Holle, RN is back! She will talk to you all about pediatric CPT and ICD-10 coding for Telemedicine/Telehealth. You’ll gain a better understanding of the documentation that is needed for each. Donelle will also field your questions, so come prepared to ask and be ready to update your knowledge on coding for Pediatrics. You might just leave giggling, too.

Watch video »Course Survey »Slides »

Jun 10, 2020

12:00 pm - 1:00 pm (ET)

Jun 10, 2020

12:00 pm - 1:00 pm (ET)

Marketing playbook for practices that will thrive in 2020

Presented by Nneka Unachukwu, MD

With the proliferation of urgent cares, after-hours clinics, retail clinics and telemedicine, it is vital that we compete and position our practices as the go-to place for the children in our community. In order to do this, we have to let go of the traditional methods of marketing and embrace newer, innovative yet simple techniques.

Watch video »Course Survey »Slides »

Jun 10, 2020

3:00 pm - 5:00 pm (ET)

Jun 10, 2020

3:00 pm - 5:00 pm (ET)

Super Users’ Roundtable

Presented by Dr. Robin Warner, Dr. Jennifer Gruen, Dr. Michael Sachs, Dr. Seth Kaplan

When PCC users ask for an opportunity to crowdsource, we do what we can to make it happen. Please join us to swap tips, tricks and workarounds. Jump into the mix in this Zoom meeting where attendees get a chance to solicit solutions to a more intermediate level of EHR workflow and clinical task challenges. Lurkers and learners welcome.

Watch video »Course Survey »

Jun 11, 2020

4:00 pm - 5:00 pm (ET)

Jun 11, 2020

4:00 pm - 5:00 pm (ET)

Social Determinants of Health: Screen but then what?

Presented by Barbara Howard, MD

In this session we will discuss the newly realized importance of social determinants of health (SDoH), including adverse Childhood Experiences, to child well-being and long term health and mental health of both parents and children. SDoH screening is now recommended by the American Academy of Pediatrics but leaves many clinicians floundering for what to do when the screen is positive. In this session we will describe a variety of SDoH screening tools, and novel functionality to assist clinicians with words for discussion, resources, individualized post-visit messaging, connection to local relevant referral sources and follow up tracking. Documenting the SDoH for your patients can assist in negotiation with insurers based on risk. The session will also describe how physicians can earn Maintenance of Certification Part 4 Quality in Practice credits for improving the use of SDoH screening without requiring chart review.

Watch video »Course Survey »Slides »

Jun 12, 2020

11:00 am - 12:00 pm (ET)

Jun 12, 2020

11:00 am - 12:00 pm (ET)

Getting Started with Clinical Document Exchange (CDE)

Presented by Dan Gilette, Sasha Pavlovic, Scott Kirby

Having instant access to important patient clinical data is more important than ever. With CDE Responder, other healthcare organizations can have instant access your patients’ clinical data, such as major diagnoses and drug allergies, that is especially important in an urgent care situation. This course will take you through an overview of Clinical Document Exchange (CDE), the required training, and steps for getting started. Following this course you will have the opportunity to be one of the first practices enabled with this new functionality.

Watch video »Course Survey »Course Material »

Jun 12, 2020

2:00 pm - 3:00 pm (ET)

Jun 12, 2020

2:00 pm - 3:00 pm (ET)

Develop Your Practice’s Strategic Plan

Presented by Tim Rushford, Owner of PedsOne

Strategic planning is the very thing that gives practices security and direction in challenging times such as these. An agreed upon, specifically designed *and stated* higher purpose is one of the keys to maintaining high performance. Join PedsOne’s Tim Rushford at this pragmatic session which includes the specific steps of developing a strategic plan for your practice.

Watch video »Course Survey »Slides »

Jun 16, 2020

12:00 pm - 1:00 pm (ET)

Jun 16, 2020

12:00 pm - 1:00 pm (ET)

Improving Asthma Management for Quality and your Bottom Line !!

Presented by Jeanne Marconi, M.D.

Let’s re-visit how we can manage asthma to improve patient access and office efficiency. Coordinating an in-house asthma management program can improve the quality of care delivered to your patients, improve the satisfaction of patients, staff and providers; improve asthma management benchmarks while also increasing your revenue.  Come and join us to learn more!

Watch video »Course Survey »Slides »

Jun 16, 2020

7:00 pm - 8:00 pm (ET)

Jun 16, 2020

7:00 pm - 8:00 pm (ET)

Safe Return to Normal Roundtable

Presented by Lynne Gratton, CPPM

In response to attendee requests, we have added this crowdsourcing opportunity. Bring your ideas and questions about safely returning to seeing patients in your physical office. How do you manage patient flow? Which visit types are telemedicine only? Join us for a big Zoom meeting where you have a chance to share and hear about solutions your colleagues have developed to protect kids and families as we all create the new definition of "normal".

Watch video »Course Survey »

Jun 17, 2020

1:00 pm - 2:00 pm (ET)

Jun 17, 2020

1:00 pm - 2:00 pm (ET)

Pediatric Hypertension Management

Presented by Suzanne Berman, M.D.

Pediatricians are doing better screening for mental health and obesity, but are you reaching your blood pressure measurement goals? Does your practice have the tools needed for proper diagnosis of hypertension? Join Suzanne Berman, MD, FAAP for this discussion of the clinical and practice management considerations of identifying and treating pediatric hypertension. Topics will include the 2017 guidelines, ambulatory monitoring, and cost benefit analysis of purchasing and lending equipment.

Watch video »Course Survey »Slides »

Jun 17, 2020

4:00 pm - 5:00 pm (ET)

Jun 17, 2020

4:00 pm - 5:00 pm (ET)

How To Add New Lines of Service To your Pediatric Practice

Presented by Susanne Madden, MBA, CEO The Verden Group Inc

Looking to expand your practice to include lactation, behavioral health, telemedicine, patient education programs and other valuable services? Susanne will walk you through how to evaluate your options and develop plans for implementing and marketing your new services.

Watch video »Course Survey »Slides »

Jun 17, 2020

7:00 pm - 8:00 pm (ET)

Jun 17, 2020

7:00 pm - 8:00 pm (ET)

Mentoring and Networking across the Miles during the Covid Pandemic

Presented by Robin Warner, M.D. and Katie Schafer, D.O.

In this course, two physicians discuss networking and mentoring across the miles in the age of social distancing. There is currently a need for younger physicians, physicians leaving groups to open independent practices, and physicians stepping up to assume more responsibility in a practice to have a mentor. The need isn't limited to physicians. Practice managers and support staff also need mentors. Often, there is no one local to act in this capacity. Two physicians, in different locations, at different career stages, in different practice settings, will discuss what they have learned from each other, and how they actually have quite a bit in common, despite these differences. And, because of these differences, they have “enlightened” each other. The mentor-mentee relationship actually goes both ways. The Covid Pandemic has shown that distance is no longer an obstacle. We may be physically distanced, but we can be professionally and socially cohesive. In the end, we hope to empower other PCC clients to establish mentor-mentee relationships with other PCC clients. Together, we are stronger.

Watch video »Course Survey »Slides »

Jun 18, 2020

2:00 pm - 3:00 pm (ET)

Jun 18, 2020

2:00 pm - 3:00 pm (ET)

E&M Changes in 2021

Presented by Shannon O. DeConda, CPC, CEMC, CEMA, CPMA, CRTT

Join Shannon DeConda for a discussion about the proposed changes to E&M services slated to take effect in January 2021. Shannon will review the E&M changes, related documentation requirements, and how these services will be billed if the proposed changes are implemented. She will also outline potential impacts to reimbursement models.

Watch video »Course Survey »Slides »

Jun 19, 2020

12:00 pm - 1:00 pm (ET)

Jun 19, 2020

12:00 pm - 1:00 pm (ET)

Managing Through Change

Presented by Kerin E. Stackpole, Esq., SPHR

Managing employees effectively is always challenging. It is more so now, when needs and expectations of patients and employees are changing rapidly; and when new laws are being passed by state and federal officials. This interactive seminar will provide some critical basic tips on policies, communication, application of new laws, and on other burning questions you may have about managing effectively in the “new normal.”

Watch video »Course Survey »Slides »

Jun 23, 2020

1:00 pm - 2:30 pm (ET)

Jun 23, 2020

1:00 pm - 2:30 pm (ET)

Front Desk Best Practices

Presented by Lynne Gratton, CPPM

PCC’s Lynne Gratton, CPPM, explores front desk best practices related to scheduling, check-in, insurance verification and copay collection. Understand the importance of the front desk when it comes to your practice’s workflow and collection process.

Watch video »Course Survey »

Jun 23, 2020

4:00 pm - 5:00 pm (ET)

Jun 23, 2020

4:00 pm - 5:00 pm (ET)

C.A.R.E.: The Building Blocks of Exceptional Customer Service

Presented by Brandon Betancourt, MBA

Join us for an enlightening exploration of customer service in the changing healthcare landscape. In this session, Brandon Betancourt, MBA will share with us his recommendations for keeping patients and their needs at the center of all that we do. Brandon offers specific ways to align your compassion with your actions to help attract and retain patients by delivering care the they are looking for.

Watch video »Course Survey »

Jun 24, 2020

11:00 am - 12:00 pm (ET)

Jun 24, 2020

11:00 am - 12:00 pm (ET)

Close to Home: How One Pediatrician Manages and Leverages Practicing in Her Hometown

Presented by Katrina Skinner, M.D.

In this session Dr. Katrina Skinner will share her experience in her hometown during the COVID-19 public health emergency. Topics include the pros and cons of practicing medicine where she grew up, while providing insight about what it means to leverage the hometown advantage to advocate for children a crisis.

Watch video »Course Survey »

Jun 24, 2020

2:00 pm - 3:00 pm (ET)

Jun 24, 2020

2:00 pm - 3:00 pm (ET)

Building High-Performance Teams

Presented by Alex Meyer, MBA

Your practice relies on everyone working as a team to succeed. But, what does working as a team look like? How can you tell if you are performing well? How does your team get better? In this talk, we will review the characteristics of high performing teams, talk about the journey that teams take from their initial formation through achieving high performance, and introduce a technique you can introduce in your practice to drive continuous improvement and increased satisfaction for your team.

Course presented by: PCC's Alex Meyer

Watch video »Course Survey »