• 2021 PCC Users’ Conference

    LearnwithPCC UsersConference - 2021 PCC Users' Conference
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2021 PCC Users’ Conference

PCC UC2021 Logo Color large 300x200 - 2021 PCC Users' Conference

PCC Users’ Conference 2021 starts June 8th!

PCC UC 2021 will begin at 11:00am Eastern on Tuesday, June 8th and will run until Friday, June 11th at 3:00pm Eastern.

To register, use the “Register Here” button below.

Already registered? The best way to attend the UC is right from your computer — just click on the “Attend UC 2021” button below and log in using the same email address you used to register.

Once logged in you can:

  • Create your profile
  • Watch and interact with the presentations
  • View the agenda and speaker details
  • Create your own personal agenda for the event.
  • Make connections with fellow course participants
  • View and interact with PCC’s partners
  • Interact with presenters via polls, Q&A sessions, event games, and social walls


Session Schedule

Tuesday, 6/8/2021

Room 1 Room 2 Room 3

11:00am

Room 1
11:00 AM — 30 min

Welcome and Opening Session

11:30am

Room 1
11:30 AM — 60 min

What's New at PCC

12:30pm

Room 1
12:30 PM — 30 min

Lunch Break

1:00pm

Room 1
1:00 PM — 90 min

Roadmap - Look Ahead

3:00pm

4:00pm

Room 2
4:00 PM — 50 min

Impact of COVID on Preventive Care

5:00pm

Room 1
5:00 PM — 120 min

No Courses

7:00pm

Room 1
7:00 PM — 110 min

Ask Chip

Thursday, 6/10/2021

Room 1 Room 2 Room 3

10:45am

Room 1
10:45 AM — 15 min

Welcome

11:00am

12:30pm

Room 1
12:30 PM — 30 min

Lunch Break

1:00pm

2:00pm

Room 2
2:00 PM — 50 min

Set Your Prices Fairly And Easily

3:00pm

Room 2
3:00 PM — 50 min

Communicate to Vaccinate

4:00pm

5:00pm

Room 1
5:00 PM — 120 min

No Courses

7:00pm

Friday, 6/11/2021

Room 1

11:00am

12:00pm

Room 1
12:00 PM — 30 min

Dashboard Awards

12:30pm

Room 1
12:30 PM — 30 min

Lunch Break

1:00pm

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  • What's New at PCC

    A retrospective review of products and services PCC worked on since UC 2020.

    Room 1
    Tue 11:30 AM — 60 min
    • Roadmap - Look Ahead

      Join PCC’s Product development community for a tour of PCC’s upcoming Roadmap: What we are developing for you right now, and our plans for the second half of 2021. We will look at progress towards touchless check-in and other Patient Engagement features, learn about upcoming Payments functionality in PCC EHR as well as Eligibility enhancements, and we'll review where we are in the continuing integration of Practice Management functionality. We can't wait to share with you the all-new Forms Solution and show you what's next for Reporting, including the Dashboard. We will take a peek inside the big PCC eRx 9.0 package heading your way this summer, and see what else is in store for ePrescribing. And of course we'll check in on upcoming Interoperability features, exploring opportunities for delivering improved patient care. Facilitated by: Paula VanDeventer

      Room 1
      Tue 1:00 PM — 90 min
      • Integrating CHADIS with Your PCC EHR System: Practical Tips from Your Peers

        This session will offer PCC practices insights from their peers on ways to adjust configuration, workflows, and office processes to smoothly integrate CHADIS into their day-to-day work.

        Room 1
        Tue 3:00 PM — 50 min
        • Documenting for Complex Behavioral Health Patients

          In this session you will learn how to document complex behavioral health encounters using PCC protocols and industry best practices to demonstrate integrated behavioral health specifically for NCQA's Behavioral Health Distinction. In addition, we will discuss different collaboration techniques between PCPs and BH specialists.

          Room 3
          Tue 4:00 PM — 50 min
          • Impact of COVID on Preventive Care

            2020 was the first time in decades of measurement that most pediatric clinical benchmarks declined - well visit coverage, depression screening, even vaccines. What does the data tell us about the impact of COVID on the services pediatricians provided in 2020 and what should we be doing about it?

            Room 2
            Tue 4:00 PM — 50 min
            • Suicide Screening for Pediatric Practices

              Suicide rates are escalating and pediatricians need to include this screening in all visits. Learn how to use these screens as well as what to do if screen is positive. Most suicide patients have seen a health care worker in the 30 days prior to their suicide. New screening tool is now recommended as PHQ9 does not pick up suicide in children under 18.

              Room 1
              Tue 4:00 PM — 50 min
              • Ask Chip

                Bring your practice management questions and PCC's resident practice management expert, Chip Hart, will answer them live.

                Room 1
                Tue 7:00 PM — 110 min
                • Client Feedback Session: Billing

                  PCC is designing a fast, powerful billing tool inside PCC EHR. We need your insights and experience around billing. Come and chat with our development team!

                  Room 1
                  Wed 11:00 AM — 90 min
                  • Practice Oversight Reporting

                    As a managing physician or practice administrator, have you ever wondered which reports you should be monitoring regularly to ensure the practice is operating successfully? This session will highlight PCC’s robust Dashboard and practice management reporting capabilities, focusing on reports that will allow you to keep your finger on the pulse of your practice. Discover the numbers that really matter and how to find and track the information you need most.

                    Room 2
                    Wed 11:00 AM — 90 min
                    • What's Next for PCC eRx

                      Join PCC’s Morgan Ellixson-Boyea, CPhT, CSM for an in-depth review of upcoming changes to PCC’s eRx, scheduled to arrive in August 2021. In addition, you’ll hear about recent bug fixes and improvements, learn new tips & tricks, as well as cast your vote for future enhancements of PCC eRx! Session will also include open Q&A.

                      Room 3
                      Wed 11:00 AM — 90 min
                      • 7 Billing Pitfalls and How to Correct and Avoid Them

                        This session details certain all too common hazards of revenue cycle management along with specific corrective action to take in order to quickly resolve these problems. Preventative measures are then outlined in order to avoid these vulnerabilities in the future.

                        Room 2
                        Wed 1:00 PM — 50 min
                        • Liability Risks in Pediatric Practice

                          Discuss areas of interaction with patients/families which can lead to liability exposure--both medical liability and general liability. Special emphasis on virtual care/telehealth. Information will be provided on ways to safeguard your practice, and how to respond should an event occur.

                          Room 1
                          Wed 1:00 PM — 50 min
                          • Choosing the Vendors That Are Right for You

                            Using examples of different types of vendors, I will show how PCC's reports can help you choose the right vendors for your practice.

                            Room 2
                            Wed 2:00 PM — 50 min
                            • Maintaining PCMH Recognition

                              This session will be for practices who are interested in utilizing PCC for patient-centered medical home transformation. We'll identify PCC reports and functionality that can be used for population health management and quality improvement with a particular focus on how to identify and manage your most complex patients. Discover how to use PCC tools to meet NCQA's Patient Centered Medical Home program.

                              Room 3
                              Wed 2:00 PM — 50 min
                              • How Much Should I Pay An Employed Clinician?

                                Hiring a new physician or nurse practitioner and wondering not only what you should pay, but what you can AFFORD to pay? This simple exercise will walk you through determining the maximum salary of your employed clinicians and review the non-salary drivers that motivate clinicians.

                                Room 2
                                Wed 3:00 PM — 50 min
                                • Optimizing PCC EHR: Workflow and Configuration Improvements You Can Use Today

                                  Take advantage of the new features in the EHR which can streamline your workflow, providing your clinicians and staff with more time to focus on delivering healthcare. This course will highlight the most useful enhancements and demonstrate how to take advantage of them in your office.

                                  Room 3
                                  Wed 3:00 PM — 50 min
                                  • What Every Pediatrician Needs to Know about Prescribing Oral Contraceptives

                                    This session will help Pediatricians feel confident prescribing OCP's for acne, menstrual health problems, or for contraception. They will walk away with formulary’s that work best with individual situations.

                                    Room 1
                                    Wed 3:00 PM — 50 min
                                    • Effective Vaccine Management

                                      From storage solutions to inventory management, purchasing patterns and rebate opportunities, understanding how to most effectively run your vaccine 'business' can ensure healthy margins and easier workflows.

                                      Room 1
                                      Wed 4:00 PM — 50 min
                                      • Jan's Coding Course

                                        PCC's Jan Blanchard will share her coding and auditing experience. There will be ample time for Q&A, so bring your questions!

                                        Room 2
                                        Wed 4:00 PM — 90 min
                                        • Next Generation of QI as Practice Innovation

                                          Quality improvement (QI) methodologies are now well-established in primary care with QI required to maintain pediatric board certification. The COVID-19 pandemic forced many primary care practices to not only optimize existing approaches, but create new ones. Innovation frameworks and strategies exist to guide such work, but are not well known. To address this gap, the proposed session will help participants to (1) understand how an innovation framework can be used to identify, test and scale opportunities that drive improved healthcare, (2) identify challenges in driving innovation in primary care, (3) recognize the value of multidisciplinary collaboration and consultation, including data analytics and practice improvement efforts, in the context of innovation. Examples from practice will guide discussion.

                                          Room 3
                                          Wed 4:00 PM — 50 min
                                          • Front Desk Best Practices: What does a pandemic change?

                                            PCC’s Lynne Gratton, CPPM, explores front desk best practices related to scheduling, check-in, insurance verification and copay collection and what has changed as offices work within the pandemic. Understand the importance of the front desk when it comes to your practice’s workflow and collection process.

                                            Room 1
                                            Wed 7:00 PM — 110 min
                                            • 21st Century Cures Act and Adolescent Confidentiality

                                              PCC's Regulatory Expert, Megan Maddocks, and Dr. Jesse Hackell discuss the Cures Act, Open Notes, and the impact on confidentiality for adolescents. Develop an understanding of the impact of these policies on EHR notes/charting. This session will also include updates regarding penalties structure, a report out from the ONC annual meeting sessions, and compliance guidance.

                                              Room 3
                                              Thu 11:00 AM — 90 min
                                              • Client Feedback Session: Form Letter Configuration

                                                Come preview the new form letter generation solution currently under development. Your feedback and input will help guide its future direction.

                                                Room 1
                                                Thu 11:00 AM — 90 min
                                                • Revenue Cycle Roundtable

                                                  Bring your billing questions, problems and struggles to this session and get helpful advice from revenue cycle management experts.

                                                  Room 2
                                                  Thu 11:00 AM — 90 min
                                                  • 2021- Evaluation and Management Changes!

                                                    Review the recent 2021 E/M changes with examples specific to Pediatrics.

                                                    Room 2
                                                    Thu 1:00 PM — 50 min
                                                    • Beyond Insurance--New Ways to Practice Pediatrics

                                                      Panel discussion on DPC, Concierge, Cash Pay and Blended practices (yearly fee plus insurance)

                                                      Room 1
                                                      Thu 1:00 PM — 50 min
                                                      • Redesigning the Pediatric Office for a Post-Pandemic World

                                                        This talk will focus on how to reconfigure traditional office layouts, workflows, and use of technology to better meet the needs of patients, staff and providers in a post-pandemic environment

                                                        Room 3
                                                        Thu 1:00 PM — 50 min
                                                        • Managing HR During a Pandemic

                                                          An overview of HR during the pandemic. We'll explore what's allowed and what's not as we all navigate new situations and different scenarios.

                                                          Room 1
                                                          Thu 2:00 PM — 50 min
                                                          • Set Your Prices Fairly And Easily

                                                            Learn the simple rules that govern the RBRVS system for pediatricians and how to calculate your prices fairly and effectively with just a few keystrokes. Includes a spreadsheet tool that allows any practice to examine both pricing and payments in the context of RVUs.

                                                            Room 2
                                                            Thu 2:00 PM — 50 min
                                                            • Communicate to Vaccinate

                                                              Your practice has great access to vaccines but vaccines don't stop disease nor meet HEDIS measures... vaccinations do! Does your practice have the communications training, support and platforms to perform optimally in 2021 and beyond?

                                                              Room 2
                                                              Thu 3:00 PM — 50 min
                                                              • Everybody could use a little more Screen Time

                                                                Everybody could use a little more “Screen Time”

                                                                In this talk, we will explore the “dots and stars,” and screening/surveillance outlined on the Bright Futures Periodicity Schedule, and how to perform these screens electronically, prior to well visits. In addition, we will explore other electronic screens that can be used for behavioral health visits.

                                                                Not sure how to get buy-in from your staff or families? We will address that as well.

                                                                And, finally, we will discuss how PCC’s integration with CHADIS will make this process even more seamless.

                                                                Room 3
                                                                Thu 3:00 PM — 50 min
                                                                • How to become a Culturally Competent and Diverse Practice

                                                                  Pelican Pediatrics is a small practice yet it is known in the area for its diversity and multiculturality. I will to offer tips on how to become a culturally competent and diverse practice where people of different nationalities, ethnicities, and religions feel welcome. Not only is this good medicine to practice culturally competent care, it also opens up your practice to a larger patient panel you may otherwise be missing out on

                                                                  Room 1
                                                                  Thu 4:00 PM — 50 min
                                                                  • Tried and True Policies and Procedures for Personal AR Management

                                                                    Proven strategies to effectively manage your personal accounts receivables- financial policies, pre-collection process, ways to talk to patients about their past due balance, increasing payment options, coordinating efforts throughout the practice, coordination of benefits management.

                                                                    Room 2
                                                                    Thu 4:00 PM — 50 min
                                                                    • Understanding & Maximizing Your Merchant Services

                                                                      Bring your questions! We'll talk about different areas of merchant services like contactless payments, including credit card on file (CCOF), online and PCC portal payments, and PCI compliance knowledge. We will have plenty of time for Q&A.

                                                                      Room 3
                                                                      Thu 4:00 PM — 50 min
                                                                      • Chip and Paulie Webinar

                                                                        Join Chip Hart and Paul Vanchiere for the next installment of their COVID-19 Webinar series.

                                                                        Room 1
                                                                        Thu 7:00 PM — 110 min
                                                                        • Technology and Addressing Bias and Health Disparities in Children

                                                                          This session will explore technology and current applications that could address bias and health disparities. As many of these products are built on a foundation of Artificial Intelligence and Machine Learning, these concepts will be explained in the context of how new technology is built and used. Guardrails and continued need for advocacy will round out the session.

                                                                          Room 1
                                                                          Fri 11:00 AM — 50 min
                                                                          • Closing Session: Practice Management During COVID and Beyond - What Have We Learned?

                                                                            What did we learn from the impact COVID on the business and culture of pediatrics? What predictions can we make about the future, what changes do we need to make? Chip Hart will take you through the watershed moments of the last year and summarize some of the results, saying some things out loud that many haven't dared to say.

                                                                            Room 1
                                                                            Fri 1:00 PM — 75 min
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