Our Practice Management Expertise
We provide more than just software. We also provide practice management advice drawing from our decades of experience in the business of pediatrics and through our platform's practice management dashboard.
PCC, as a company, doesn't just give you software, but they give you practice management advice, as well. So they've helped our office get better, not just using the practice management system, not just using the EHR, but they've actually helped our office function better.
About six months after we started with PCC, we were not keeping up well with our billing. We didn't realize it at the time and we got a call from PCC saying, "Your accounts receivable is starting to rise. We need to help you to do something about this," and they did. They put us in touch with a billing company that was able to give us some consultation. We were able to hire a new biller and we got things under control and without that phone call from them, I know how much longer it would have gone on.
They also provide advice. Chip and others at their company help pediatricians know more about the business of pediatrics and how to run our practices from a business standpoint. And they're constantly providing us information in that regard.
Well, the dashboard is some thing that comes out every month. It's specific to your practice. It basically tells you the health of your practice, both in terms of the clinical stuff that's going on and in terms of the finances. The nice thing about it is that you're being compared against other PCC practices, and so it holds you to a very high standard because most of the practices who are using PCC are very conscious of their metrics, how they are doing, and you know, making sure that they are up to date on vaccinating their kids.
So here you are being measured against other pediatricians who are doing the same thing and it allows you to see those areas where you may have some problems and then start to work to better those. And there are little tips that are about, okay, if this is down, if this is a low number, it means you're doing good. If this is a low number of means you really want to work on getting it better. So that helps you month to month to make sure that you're improving the health of the practice in general, and I like that.